Front Desk Manager
Resume:
Jordan Generals
**** * ********** **., *** ***, Nacogdoches, TX 75965
****************@*****.***
OBJECTIVE
My goal is to attain a position that will allow me to expand on my skills and give me the opportunity to gain more experience in the hospitality industry.
EDUCATION
Stephen F. Austin State University, Nacogdoches, TX
Bachelor of Science in Hospitality Administration with a focus in Travel and Tourism Expected Graduation August 2021
WORK EXPERIENCE
Waitress/Bartender
The Fredonia Hotel, Nacogdoches, TX January 2018-
●Serve food/ drinks to guests
●Interact and converse with guests
●Create delicious and fun cocktails
●Handle Cash/ Cards to close out bills
●Complete side work (Rolling silver, sweep floors, Restock Condiments/ Sugars etc.)
Front Desk Clerk
The Fredonia Hotel, Nacogdoches, TX January 2019- March 2019
●Created/ Canceled Reservations for the hotel and the Republic Steak House
●Answer guests’ questions about the hotel
●Alerted staff members on the TO-DO’s of the hotel that day
●Checked guests in and out of rooms
●Completed room service tasks
Secretary
State Farm (Terry Strickland), Waco, TX December 2016-May 2017
●Made copies for the team members in the office
●Filed information from past insurance cases
●Entered the paper files into a digital catalog
●Answered high profile phone calls
Co- Curricular Experience
Zeta Tau Alpha- Theta Eta, Nacogdoches, TX October 2017-
●Initiated member of the ZTA fraternity
●Obtained Spirit and Sunshine chair Fall of 2018
●Participated in events around the Nacogdoches Community and at SFA
●Had to have at least 10 volunteer (service) hours per semester
Big Jacks Organization, Nacogdoches, TX Fall 2018- 2019
●Served as a Mentor to children in the Nacogdoches community
●Played games, played outside and just hung out for at least an hour a week with our buddies
●Tutored the Little Jacks with whatever homework they had
●Supervised as a Team Leader to 10 other Peer Mentors
●Held one event per semester that Big and Little Jacks and their families could enjoy together
Certifications
●TABC Certification; Expires: Jan 2022
●ServSafe Food Protection Manager Certification Dec 2024
●Food Handler’s License; Jan 2022
●ManageFirst: Controlling Foodservice Costs Certification N/A
●Hospitality Human Resource Mgmt and Supervision Certification 2.0 N/A
●Hospitality and Restaurant Mgmt N/A
●CHIA: Hotel Industry Analytics Certification Dec 2025
Contact this candidate