Service Representative Manager

COMPETENCE

S

PROFESSIONAL EXPERIENCES

TRAININGS AND EDUCATION

Cadi Ayyad University - Marrakech

**** – 2016 BA degree in English Linguistics

Mostafa BOULAKNADEL

English

Hobbies

Travel: Nature, beautiful landscapes, new discoveries, places that are not thought of by everyone.

Sports : Running, swimming, Karate.

Reading: Current world politics and different kinds of books

• Stress Management

• Leadership

• Team work

Software: Excel, Word, PowerPoint,

Outlook, Eureka, XFM, CRM, Salesforce,

content moderation tools…

Arabic

French

Marrakech - Morocco

Ben Abbad High School

2011 – 2012 High School Degree in experimental science Settat - Morocco

• Assisiting online Sellers to get their business working successfully.

• Answering seller’s questions about different topics related to their online stores.

• Resolving various problems: Account suspension, password resets, produts loading issues…

Oct. 2020 – Jan. 2021 Myopla

Tangier - Morocco Business Developper – Customer Service Agent

• Leading a team of 18 agents to achieve the required goals by giving delicate attention to the client’s needs.

• Following up with the performance of the team when it comes to assiduity, accuracy, behavior and motivation

• Maintaining a suitable environment in the floor while managing agents’ breaks Majorelle – ex Phone Group

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Oct.2016 – May. 2018

Casablanca - Morocco

Team Leader

Team Manager / Customer Serive

Rabat - Morocco

+212*********

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