Front Office Manager

SURAJ KUMAR JHA

B-***, SAI ORCHID, BAVISA FALIA ROAD SILVASSA (D&N.H)

- 396230, Contact-098********, 099********

*-****-***********@*****.***,

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _ OBJECTIVE:

Attentive as a Duty Manager providing exceptional customer service through diligent management. Adept at encouraging more business through meaningful engagement and a commitment to managing guest and client relations. Committed to maintaining a positive attitude while delegating front office duties to ensure smooth operations.

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises and for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.

Willing to relocate to: Any Where in India and Abroad, QUALIFICATIONS SUMMARY:

experience working in a reception and front desk roles

Enthusiastic to achieve the targets by continuous improvement of front desk area

Positive nature with exceptional telephone etiquette

Demonstrated capability of greeting guests with a smile, providing information and arranging reservations in timely manner

Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving rooms, WORK EXPERIENCE:

DUTY MANAGER,

DEO BAGH NEEMRANA’S HOTEL GWALIOR (MP) 15* KEYS: - 1ST Sept 2019 to till,

Providing a visible management presence while on duty.

Ensuring each department is prepared and staffed for each shift.

Dealing with sales enquires in absence of sales department.

Running of weddings, functions & conferences during each shift.

Monitor health and safety throughout the hotel.

Overlooking day-to-day operation of the whole facility,

Kept records of all sales inquiries and actual sales.

Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)

Communicating with employees (problem solving, distributing work duties, providing all means to get the work done.

Assisting other heads of departments with their work

Reporting to the FOM/RDM And general manager

DUTY MANAGER,

LORDS PLAZA ANKLESHWAR: 91* KEYS: - 10th June 2018 to 17th Aug 2019

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

Assists in VIP’s arrival departure in absence of guest relation officers.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.

Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release room blocked because of no- shows

Assists in handling room lock problems.

Prepares and checks for VIP’s arrival and escorts guests to rooms.

Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

Operates the front office computer system in order to assist front office attendants.

Checks group department, fit and ensure switchboard makes appropriate wake up calls.

Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook.

Assists reception, business center, cashier, concierge and bell captain during they are busy.

Answer guests inquires, handles complaints and attend to the needs of the guests.

Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

Authorizes charges to be made for late departures and/or compliments on them.

Promotes and maintains good public relations.

Motivates and maintains good staff relations.

Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

Follows up in credit check report, liaise with credit manager.

To responsible for front office operation during the absence of Front Office Manager (HO).

To discuss all matters that needed to follow up with the next shift Reception Manager.

Approves the working schedule for the front office attendants and submits them to front office manager (HO).

Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

Assigns and Approves Duty roster for all Front desk staffs. WORK EXPERIENCE, 240 Keys*

Front Office Executive

CLUB O7 / GRAND O7 SUITE AND CONVENTION (AHMEDABAD’): 1st March 2014 to 5th June 2018.

Reviewed daily listings of reservations to look for and correct booking errors.

Ensured that special accommodations were made for guests when appropriate.

Coordinated with other staffing departments to ensure solid guest relations.

Managed all guest relations and updated scheduling database.

Transferred calls to the correct department. Updated monthly calendar of hotel events and special Promotions.

Passed room service requests to the correct staff members.

Maintained an updated inventory of front office supplies.

Managed front desk operations.

Responded to guest requests.

Created detailed expense reports and requests for capital expenditures.

Ordered and distributed office supplies while adhering to a fixed office budget.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Managed office supplies, vendors, organization and upkeep.

Directed guests and routed deliveries and courier services.

Answering and directing calls to concerned staff members

Sorting incoming and outgoing mails and forwarding them as appropriate

Handling daily petty cash, negotiation with vendors, and administration duties

Ordering and monitoring office supplies and equipment

Coordinating with the repair and maintenance department

Getting ID prepared and distributing them to the respective staff members

Maintained optimal room position and occupancies to generate maximum resort revenues. Liaised with resort guests to create goodwill.

Collaborated with travel agents, charters and sales offices in connection with guest reservations.

Performed all activities related to customer receivables.

Distributed and ensured all prospective sales inquiries were handled and followed up by the sales executives.

Kept records of all sales inquiries and actual sales.

Handled post-sales follow-up and addressed customer complaints.

Coordinated with contractors and made arrangements for road shows with event organizers.

Responsible for managing incoming recorded documents and entering information into database.

Maintained and updated calendars for clients and agents for times and dates of settlements. OJT, FOA AND Front Office Supervisor: 81 Keys*

DG Valley Resort (Silvassa) 1st Nov 2011 to 27th Feb 2014,

Received guests on arrival with a friendly manner

Entered complete details into the computer

Efficiently deal with check-out of guests

Deal with advanced reservations, took bookings and fulfilled particular requirements

Operated the switchboard, messages and enquiries in an disciplined manner

Posted all transactions to make sure that all bills are kept up-to-date

Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift EDUCATION

Diploma in Hotel Management – DEC-2012

Institute Of Business Management & Engineering

High School – 2007

Bihar Sanskrit Siksha Board Patna

SPECIAL SKILLS

Excellent personal presentation and interpersonal skills. Passion for exceptional customer service.

Profound ability to ensure that the highest standards of hospitality are established.

Multi-lingual – English & Guajarati

Highly skilled in handling multiple guests simultaneously.

In-depth knowledge of general facilities and services of the hotel.

Able to multi-task effectively.

COMPUTER EXPERTISE,

MS Office Suite

Hotel property management systems

Internet and Email & FAMILIAR WITH IDS SOFTWARE SYSTEM ADDITIONAL EXPERTISE

Good Communication Skills

Excellent attention to detail

Ability to work independently and work in a team

Able to adhere to company’s Policies and Procedures

Able to respond quickly in emergency,

Personal Details: -

Date of birth : 25th January 1989

Father’s Name : Shri. Kalikant Jha.

Height. : 5.8 Inch

Weight. : 66 KG

Languages : Hindi, English, Gujrati.

Marital Status. : Married

Skype Id : surajjha066

Strengthens. : Adaptability, Negotiation Skills, Team Work and Hard Work. Hobbies : Driving Car and Music

Declaration

I hereby declare that all above information are given is true and correct of my best knowledge an belief.

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