Human Resources

Patrick Green-Holloway

Baltimore, MD ***** 410-***-**** *************@*****.***

Enthusiastic, savvy, self-starter with a strong background in performing customer service and administrative tasks while using exceptional communication. Proven academic and professional achiever who possesses time management, problem solving, and practical thinking skills. Professional etiquette with meeting setup and planning skills.

KEY SKILLS

Problem Solving: Ability to navigate multiple computer systems, applications, and utilize search tools to find information, Able to apply that information and implement it into practical solutions.

Time Management: Ability to prioritize and multitask. Organized in any environment while having productive utilization of electronic calendar’s and very specific and detailed notes.

Communication: Attentive and able to follow directions specifically and carry them out efficiently. Able to diffuse complicated situations, remain calm under pressure and able to communicate with individuals of various levels.

Personal Strengths: Realistic and ambitious. Computer savvy, flexible, with the ability to adapt to situations quickly. Ability to work in and or lead any group, able to work individually, strong interpersonal skills.

TRAINING AND EDUCATION

Microsoft Office Specialist Certification October 2018

Community College of Baltimore County Owings Mills, MD

Professional Administrative Certification of Excellence November 2018

American Society of Administrative Professionals Baltimore, MD

Soft Skills Training September 2018

Humanim Baltimore, MD

Diploma and Computer Programming/ Data Entry Certificate

AAWDC – High School Diploma January 2017

Baltimore, MD

EXPERIENCE

Career Development Associate II (OED) May 2019- Current

University of Maryland Baltimore Baltimore, MD

Provided general clerical assistance to internal and external customers. Responsibilities included heavy data entry using Microsoft office, specifically Word and Excel. Calendar printing, answering telephones and document scanning. Problem solving and solution finding for customers and colleagues in different departments. Sorting and distributing company mail. Informing and directing customers and clients where they needed to be. Serve as main point of contact for whole department.

Patrick Green-Holloway

Baltimore, MD 21225 I 410-***-**** I *************@*****.***

MCO & Sort Crew November 2017- September 2018

Amazon Logistics Baltimore, MD Scanned and sorted packages to designated areas. Organized warehouse space. Processed, packaged, and shipped orders. Inspected products for defects and damages. Checked, verified, and filled customer invoices. Organized stock and maintained inventory. Under the Ambassador Role, trained and cross trained new hires. Resolved customer concerns in a timely and efficient manner to ensure customer satisfaction.

Meat Sales Associate August 2015- October 2016

Walmart Supercenter Baltimore, MD

Utilized handheld computer to conduct freight inventory. Maintained a clean and sanitary meat department according to OSHA and store guidelines. Answered customer concerns in a busy environment regarding services, products, and policies. Ensured all food items were organized and had the correct pricing. Greeted customers in an efficient and polite manner. Used pallet jacks to unload products in a timely and efficient manner

Cashier/Crew Member August 2014- February 2015

McDonalds Baltimore, MD

Demonstrated integrity while interacting with customers and team members. Greeted customers in an efficient and professional manner. Maintained a sanitary and safe work environment. Reported to all shifts in the appropriate uniform. Operated drive through window and front-line processing, cash and food credit orders. Ensured customers received the correct change. Followed food safety procedures according to company policies and health sanitation regulations.

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