Customer Service Front

Objective

My goal is to provide excellent customer service by assisting customers with their needs and making a difference in others’ lives.

Experience

Realty ONE Group, Gilbert, AZ

July 2020 – Present

Real Estate Specialist

Work with buyers and sellers during the buying and selling process

Provide guidance and assistance for tasks such as listing properties as well as viewing properties.

Connect clients with mortgage professionals

Communicate thoroughly with clients during their real estate process

Negotiate client offers once the client is ready to make one

Gather information to be able to identify exactly what the client is wanting or needing

Display excellent time management skills in order to complete client needs in a timely manner

Wal-Mart, Queen Creek, AZ

August 2013 – September 2017

Front End Cashier/Customer Service

Provide prompt and courteous customer service to customers by properly greeting them, scanning through all items, and thanking them at the end of each transaction

Counts Register at sign on and ensures register safety and cleanliness

Orders change/loans when needed

Receive accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures

Processed bill payments and money transfers as well as check cashing and money orders

Keep up with company front end productivity guidelines and general standards

SkyMall Inc.

August 2007 – August 2011

Inbound Telemarketer

Answered phone calls from numerous customers a day; processed orders over the telephone

Data entry/inventory input

Mediate customer complaints; deescalate potential problems

Demonstrate a continuous effort to improve and simplify operations, increase efficiency, streamline work processes, and provide quality customer service

Demonstrate efficiency in multitasking and organization

Education

Northern Arizona University – (2018-2020)

Studying Business Management

Central Arizona College – (2017-2018)

Studying Business

Desert Hills High School – High School Diploma 2005

Languages

English

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