***** ***** **** ****

Huntersville, NC

*****

Phone 773-***-****

E-mail: adj74j@r.postjobfree.com

Chris Glaz

Skills and Certifications

ICT professional for over 20 years

** ***** *********** *******nce as a Team Lead

10 years Data Center Structured Cabling design

Bicsi Certified Installer 2

Bicsi Data Center Design Training

Knowledge of TIA-568 cabling standards

Knowledge of TIA-942a Data Center Standards

Knowledge of ITIL processes

Vendor management, i.e. Electrical Contractors, Cabling and equipment suppliers, Cable Assembly Shops, etc.

Knowledge of telecommunications standards (AT&T TP76300 Certified Installer IV;; Telcordia GR-1275 Certified Installer IV

Over 15 yrs experience installing and terminating cabling; Cat-5e, Cat-6, Cat-6a, Fiber (Fusion splicing) and Coax (Certified Trompeter BNC installer)

Proficient with various cable testing equipment; Fluke DTX-1800, Fluke Linkrunner, OTDR, T-Berd, Multimeter/VOM

Familiar with CMDB/DCIM software such as Aperture/Vista and Nlyte

Have used various ticketing systems such as BMC/Remedy and IPsoft

Familiar with basic networking protocols

Proficient in Microsoft Office

Employment History

Technical Manager – Data Center Products

Huber+Suhner Charlotte, NC December, 2016 – December, 2020

Pre-Sales Engineering Support. Support customers with technical design and product selection for structured cabling systems. Provide technical drawings for customer designs using internal Visio stencils. Answer RFP’s/RFQ’s and create BOM’s for customer designs. Post-Sales Engineering Support. Assist with installation, troubleshooting systems and product issues. Work with product management to develop or augment designs based on market needs. Manage Data Center contractor partner and certification program. Create training modules and perform Data Center training program. Perform Engineering admin duties for production items in PDM and SAP software including coding and costing of custom cable assemblies. Manage cable assembly shop relationship, production schedules and product levels.

Senior Hardware Services Specialist

Atos Charlotte, NC September, 2015 – November, 2016

Operations and hardware support for internal and external customers. Ticket queues monitoring and incident response support. Perform installs, moves, adds and changes.

Data Center Site Services Tech

Apple Maiden, NC March, 2015 - August, 2015

Provide remote data center hardware support. Oversee installations and ticket queue break/fix support for internal customers. Manage site contractor resources and assign workflow. Track and maintain hardware and cabling inventory. Maintain all site documentation including DCIM software. Run daily team meetings, asses multiple site needs and coordinate team travel schedules.

Data Center Engineer II

Comcast Northlake, IL June 2011 - March 2015

Planning and design of Data Center Space including Floor Plans, Rack layout and Structured Cabling. Work with internal customers (Network and Systems Engineering teams) to determine data center needs and create appropriate solutions. Manage cabling vendor projects from RFP/RFQ through installation and testing. Develop site installation standards and procedures. Audit installations per site standards. Maintain site documentation.

Lead Installer IV

Tyco/ADC Telecommunications Chicago, IL 1998 - Oct. 2008, Nov. 2010 -June 2011

Lead installer at customer sites including Central Office, Data Center and Mobile environments. Oversee projects per customer MOP. Manage internal and external manpower. Review and maintain engineering specs to include as/built drawings. Perform installations with various cabling types, transmission network equipment and testing methods. Maintain all project related documentation.

Network Technician/Cabling Team Lead-Data Center

GDH Consulting/CSC Elk Grove Village, IL July 2009 - Nov. 2010

Manage all site cabling and cabling team workflow. Oversee all installations, testing and quality auditing. Review network engineering plans and determine connectivity needs. Create cabling pull schedules and designate termination points per network requirements. Participate in network engineering daily meetings. Maintain site documentation including CMDB. Complete project to map all data center connectivity.

Education

Electrical Engineering

University of Illinois at Chicago Chicago, IL 1992-1995

Electronics Technology

Daley College Chicago, IL 1995-1996

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