Customer Service and Logistics Support

MARIA LEONOR GARCIA

C: 626-***-****

*************@*****.***

CORE QUALIFICATIONS

• Results-oriented Computer proficient

• Operations management Business Process Improvement

• Client-focused Business Analysis

• Quick learner Project Management

• Reports generation and analysis

• Financial records and processing

• Multi-Task Management

• Critical thinking

• Decisive

Sales Admin

Express Employment Professionals

Assigned to Mortech Manufacturing Inc

May 2020- Feb 2021

• Support Sales managers in creation of product quotes

• Turn quotations into job orders

• Generates Zoho Books invoices

• Help review bid opportunities and assist in bid submissions

• Respond to customer order inquiries and pricing requests by phone and email

• Monitor pending weekly shipments and advise customers

• Ensure taxes are applied and request for applicable tax exemption certificates

• Perform system admin function in Zoho CRM, new product creation, user access, templates, sales reports, audit log generations

Customer Service and Logistics Support

World Transportation Logistics Corp- Ontario

Feb 2019-Nov 2019

• Process trucking delivery orders and setup appointments in different terminal port sites: Emodal, APM, YTI, FMS, PCT, WBCT, LBCT

• Update database for order tracking and completion of orders using Google sheets

• Respond to customer order inquiries and pricing requests by phone and email

• Coordinate with dispatcher on appointments made for truck driver assignments

• Perform payroll processing for admin staff and drivers including W2 and 1099 employees using Quickbooks

• Arranged for health insurance for all permanent staff E-Commerce Customer Support

King Paradise Corp

Feb 2018- Oct 2018

• Respond to customer mails and inquiries 24x7

• Process orders from Amazon, Ebay and company store

• Enter orders, refunds and adjustments in Solid Commerce, Paypal and Magento

• Assist in bulk pricing and invoice requirements of customer

• Respond and provide assistance to customer queries

• Updated inventory for new stocks

• Provide technical support for setup of hardware wallets Collections Administrative Support

Texco Inc - Los Angeles

Feb 2017-May 2017

• Managed more than 100 accounts to ensure timely collections

• Made regular calls and provided updated customer statements and invoices

• Managed returns and purchase discounts

• Responded to customer inquiries and concerns

• Provided regular status reports to management

• Data entry using MOD2 system

Information Security Control Manager

Citibank - Makati Philippines

September 2010 - April 2016

• Managed Fulfillment Center for id provisioning and access maintenance requests of various business applications and system access such as Active Directory; This includes creation, modifications and re- movals of ids and entitlements

• Ensured control standards are maintained on respective business applications and Active Directory on a

‘least privilege’ access only.

• Collaborated with security engineers in the setup of policies and rules in the different platforms

• Experienced in request ticketing system- RESOLVEIT

• Provide coaching and training to all staff members

• Managed team in monitoring event logs for information security administration activities

• Contributed to meeting service level objective ratings of 97% and above

• Assisted in audit log monitoring of all id provisioning activities

• Passed all internal and external audits

• Participated in achieving ISO27001 certification Experienced in the following: MS Word, Excel, Powerpoint, Outlook, Sharepoint, Visio, Project Plan; Connect/Direct software; SQ; Zoho CRM, Zoho Books; Quickbooks; Solid Commerce; Magen- to; Amazon Seller; AS400; IBM Mainframe

EDUCATION

University of the Philippines Bachelor of Science in Business Economics

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