Cynthia L. Jones

Ft Myers Beach, FL *****

404-***-**** adj72g@r.postjobfree.com

1

SUMMARY

** ***** ** ********* ******* experience providing end-user documentation for a software company

** **ars of Radiologic Technology experience in hospitals and in Dr. offices 3 years of researching, analyzing, and creating documents and spreadsheets 3 years of private caregiving

EXPERIENCE

Private Caregiver 2017-2020

Ft Myers Beach, FL

● Live-in caregiver for a gentleman with Parkinson’s disease

● Worked closely with providers to develop his plan of care and support ongoing treatment and maintenance of the disease

● Offered companionship and assistance with all activities of daily living Senior Researcher and Data Analyst 2015 & 2019

Ruback Associates Contemporary Crisis Management Ft Myers Beach, FL

● Data analysis, creating Excel spreadsheets and presenting content in a meaningful way using a variety of charts and graphs

● Collaborated to create an Excel crosswalk for a county-level project

● Researched policies and procedures and various other subjects as needed in support of Dr. Ruback

● Technical editing

● Transcription of audio tapes to facilitate Dr. Ruback’s study

● Remote work

Technical Writer 2001-2013

Sabre Holdings Airline Industry Software Solutions Dallas, TX Knowledge Management – Technical Communications Fayetteville, GA Software Delivery and Implementation

● Authored comprehensive, accessible online help files and tutorials for over 25 airlines covering 15+ diverse products

● Researched and continuously updated, maintained, and published documentation

● Developed guidelines to ensure standards regarding order, clarity, style, and terminology

● Organized content to ensure that the goals for each section were met and that the information was presented in a meaningful and useful way

● Developed presentations for internal knowledge sharing

● Worked closely with the Delivery team to adhere to project scheduling goals by creating and updating documentation as new features or products were delivered Cynthia L. Jones

Ft Myers Beach, FL 33931

404-***-**** adj72g@r.postjobfree.com

2

Technical Writer and Software End-User Training Specialist 2000-2001 Flightline Data Services (acquired by Sabre Holdings in 2010) Peachtree City, GA Software Delivery and Implementation

● Trained all levels of users on how to use the products, from crew members to senior management

● Tested software enhancements, reported defects, and worked with the development team to ensure that a quality product was delivered to the clients

● Remote work

Vice President of Operations 2001-2003

Ruback Associates Contemporary Crisis Management State College, PA

● Collaborated with web designers to develop an informative, eye-catching, and user-friendly business website

● Purchased and maintained company hardware

Radiologic Technologist, PRN 1997-2002

Barry Koffler, MD Orthopedic Surgeon’s Private Practice Roswell, GA Radiologic Technologist, Staff 1986-1998

3 Hospitals GA

EDUCATION/CERTIFICATIONS

Registered Radiologic Technologist 1986

Grady Memorial Hospital Atlanta, GA

2-year certification program

American Registry of Radiologic Technologists (ARRT) Accreditation maintained continuously since 1986

RELATED SKILLS

● Fully proficient in a variety of computer software tools including Microsoft Word, Excel, PowerPoint, Adobe RoboHelp, Adobe Photoshop, and Snagit

● Proven ability to master new software quickly and effectively

● Excellent organization, planning and time management skills with strong attention to detail

● Able to set priorities, work independently, and deal with a rapidly changing environment

● Demonstrated ability to meet multiple deadlines and manage heavy workload

● Friendly, professional, and service-oriented with all levels of clients, team members and coworkers

● Excellent written and verbal communications skills

● Conversational Spanish (with a strong desire to become fluent again)

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