Quality Engineer Customer

Sathya Karthiyayini A

Vellore, Tamil Nadu +919*********, 805-***-****

*.********@*****.***

www.linkedin.com/in/sathya-karthiyayini

Customer Quality Engineer

Quality Specialist with expertise in multiple facets of quality assurance and quality management. Skilled in engineering process, customer quality management, pre-delivery inspection and warranty claim management. Dedicated to customer satisfaction, continuous improvement to zero complaints.

Customer Relations Quality Methodologies Problem Solving Skills

Customer Complaint Response Total Productive Maintenance Activity Process Improvements

Continuous Improvement New Product Development Warranty Analysis

Effectiveness Monitoring

Production Part Approval Process

Failure Mode Effective Analysis

Six Sigma

7 QC Tools Implementation

Key Performance Indicator

Professional Experience

FLEX INDIA, Sriperumbudur Chennai, Tamil Nadu 12/2018 - 07/2019 Associate Engineer - Customer Quality

Prepared customer meeting presentation, 8D report, yield report validation and PPAP. Performed line audit coordinate with customer and handling customer complaints and reporting to manager. Initiate corrective action and preventive action against customer complaints and identify non – conformities. Validate control plan, PFMEA and process flow chart for production.

Reduced customer complaints by implementing continuous improvement (Kaizen) and effectiveness monitoring.

Created awareness on customer complaints and potential risk to line operators and quality inspectors.

Collaborated with CFT and improved process quality monitoring to achieve yield. SHARDA MOTORS INDUSTRIES LIMITED, Sriperumbudur Chennai, Tamil Nadu 08/2016 - 12/2018 Engineer – Customer Quality

Responsible for handling customer and warranty complaints, customer relationship and closing I – QVOC in VAATZ. Performed line audit, customer and warranty complaints effectiveness monitoring and TPM (Total Productive Maintenance) activity. Prepared customer meeting presentation, countermeasure report, Initial Sample Inspection Report, CSR matrix, PDI (Pre-Delivery Inspection) report, warranty field claim report, risk assessment and TPM report

(QM and SHE pillars) Coordinated with customer for 5 star and safety and critical audit.

Given awareness meeting for internal department about customer requirements by attending quality seminar at customer end.

Achieved Zero PPM for 6 months by giving awareness and training about customer and warranty complaints to line operators and quality inspectors.

Created awareness on customer complaints and implemented kaizen and OPL (One Point Lesson).

Audited potential risk to avoid customer and warranty complaints.

Led 13 member PDI team and ensured quality products to the customer. Continued...

Sathya Karthiyayini A

Page Two of Two

DYNAMATIC TECHNOLOGIES LIMITED, Sriperumbudur Chennai, Tamil Nadu 04/2015 - 07/2016 Graduate Engineer Trainee – Quality Assurance

Preformed supplier and in-house quality management activity and internal line audit as per annual plan. Supervised incoming material inspection and final inspection quality. Prepared and maintained incoming inspection report, in process report, PPAP, PFMEA, control plan and gauge calibration report as per plan. Handled lab activates. Reporting all quality issues to plant head. Conducted quality meeting with supplier to reduce incoming material issue.

Implemented CAPA for internal quality issue.

Good in monitoring measuring devices skill.

Implemented kaizen and OPL in the line to avoid quality issue. EDUCATION & CREDENTIALS

Bachelor of Engineering in Electronics and Communication Engineering Ganadipathy Jain Engineering College, Vellore, India, 2011 Diploma in Electronics and Communication Engineering Sri Venkateswara Polytechnic College, Vellore, India, 2008 SSLC

Bharath Matric Higher Secondary School, Vellore, India, 2005 Technical Proficiencies

Software/ Hardware

MS – Office, COMSOL Software, Computer Hardware (PC Trouble Shooting and Repairs) Quality & Operations

Courses & Certificates

Customer relations, IATF 16949, Root Cause Analysis, 8D Methodology, Risk (RPN) Reduction, Layered Audits, Error Proofing Verification, 7QC tools, Continuous improvement, Lessons learned, Why – Why analysis, Kaizen Six Sigma White Belt, Six Sigma Yellow Belt

Languages English - Professional Proficiency

Tamil - Native

Telugu - Native

Contact this candidate