***Madhumita Acharyya

Certified SCRUM Master

adj6zz@r.postjobfree.com

Phone: 571-***-**** (Cell)

US Permanent Resident

Career Interests:

To perform Testing with Quality Assurance activities and Analyst in a challenging environment with utilizing the multiple domain skills such as Healthcare, Banking, Insurance and Telecom. Multi-tasking and strong communicator with analyzing skills and proficient in testing area with good experience.

PROFESSIONAL SUMMARY

More than six years of IT experience in Manual, Automation testing for different applications and environment and proficient in Software Development Life cycle (SDLC) and Software Testing Life cycle (STLC)

Expert in deriving QA Estimates, QA Design, Development and Maintenance (creating Test Plan, Functional Test matrix, Test Scripts, Test Scenarios and maintaining the scripts).

Substantial experience in loan processing, mortgage banking and loan support

Deep knowledge of real estate transactions, processes and principles

Operational knowledge of all documentation required for loan processing

Verified application file of residential loan to check for accuracy and completeness of application data.

Ensured all established standards are attained comprising mortgage type, loan amount, borrower’s assets and liabilities.

Entered information from loan application in customer database.

Strong experience in Claim Adjudication and Enrollment

Strong experience in ITS Claim

Strong experience in EDI Testing such as 837, 834, 835 File Processing.

Strong Experience in XML Data validation.

Experienced in understanding System specifications, Functional, Technical requirements, Test Pre-Requisites, Test data.

Strong experience in VersionOne tool

Strong experience in writing SOPs.

Strong Knowledge of Cloud Computing, AWS, Azure technology

Strong Experience in writing Test Plans, Test Scenarios, Test Scripts and analyzing the test results.

Experience in creating UAT Test Plan, Test Scripts based on the Use case and requirement documents.

Experienced in adopting Agile, Waterfall and methodologies during Software test process.

Strong Experience in Functional Testing, Integration Testing, Regression Testing, System Testing, Smoke Testing, Data Integration testing and User Acceptance Testing (UAT).

Strong experience in tracking bugs and reporting using JIRA for global test management.

Strong Experience in converting Business and Technical Requirements into Manual Test Cases & Test Script using HP Quality Center (QC) & JIRA.

Working experience in Reading and analyzing log messages and demonstrate understanding of the purpose and value of logging.

Experience in HP Application Lifecycle Management (ALM)/Quality Center tool - Dashboard, Requirements, Test Plan, Test Lab, Defect modules.

Experienced in Back-End testing to ensure data consistency on front-end by writing and executing SQL queries on the relational databases.

Experienced in working extensively on databases Oracle, SQL MySQL and DB2.

Executing test cases, ad-hoc product testing, reporting bugs and reporting tester status, writing test scripts, test automation using diverse testing tools like Quick Test Professional /UFT.

Good Knowledge in designing & developing Data Driven Framework using QTP/UFT & VBScript to validate test case against different data set.

Experience in QTP/UFT in customization and creating checkpoints, parameterization and break points for debugging.

Experience in ticketing and change management tool ITSM.

Experience in Claim Processing System (Health Care).

Knowledge in 508 Compliance.

Excellent logical skills for understanding and developing system workflows.

Strong working experience on Web Services and Restful APIs.

Experience in Web Services testing using soap UI tool for functional and regression testing.

Excellent in communication, presentation, and interpersonal skills; Good team player with the ability to lead, manage and work independently in a time sensitive environment.

Technical Skills:

Testing Tools

SOAP UI, HP UFT,

Test Management Tools

HP Quality Canter, HP ALM, Zephyr, Case Management

Languages / Scripting

Java, C#, .Net, HTML, XML, VB Script, SQL, SOA, JavaScript, CSS

Utilities/Other Tools

VersionOne, HP ITSM, Splunk, SOAPUI, SharePoint, Service now, Jira

Databases

Oracle, DB2, MS SQL,

Operating System

Windows, MS DOS, Unix/Linux

Professional Experience:

Navy Federal Credit Union, Virginia (July, 2020 – Present) Software QA Tester

Responsibilities:

Working as a QA Tester with Lending Tech Test and Quality Assurance team.

Working with Mortgage Loan Processing application and processing loan from Originating to Closing workflow

Working with multiple mortgage projects for Lending team.

Creating mortgage loan file by revising loan application.

Verifying loan application for correctness, completeness, program adherence and credit worthiness.

Working collaboratively with cross-functional teams in agile settings to understand business requirements to develop test Cases.

Attending Daily Scrum, Sprint Retrospective meeting, Refinement Backlog User Story Meeting and providing input.

Responsible for developing test cases in JIRA based on the User story for System, Functional, Regression and End to End Testing.

Creating Test Cases for CR (Change Request) User Story.

Reviewing Test Cases to ensure to proper coverage requirements and validate traceability, Estimate Testing Impact to request Change control.

Coordinating the Peer Review with Test Lead and Project Team for detail test cases and steps Ensure System Testing Daily Status Reports are Sent.

Developing Test Cases for UNIT, INTG and TRNG Environment.

Working with the application which is developed by C#, .Net

Working on end-to-end testing C# application

Developing detailed test cases by understanding the business logic and user requirements for manual and automated testing.

Helping automation team to automate manually written test cases by using UFT

Executing Test Cases and Report the bugs using JIRA and tracked the bugs till closed

Working on Document Testing through Global Document Repository, Automate the Document Testing using UFT

Executing Automation for User Class and Analyzing the test result for fixed defects retesting

Performing UAT sessions with the key SMEs, Business owners. Developing Test Cases for UAT and Regression Testing.

Developing detailed test cases by understanding the business logic and user requirements for manual and automated testing.

Working directly with Business, Creating Test Cases and updating test cases while changing the User Story by business

Creating User Story and Subtask based on the Business Needs.

Responsible for resolve the test cases, close the sprint, rolled over all the test cases to the new sprint and Start the Sprint.

Fully involved working in Document Testing in Empower Application

Creating Dashboard and adding the filters for Empower Release Notes Test Cases, WK Content Test Cases, Triage ticket and Regression Test Cases.

Filtering Defect, Linking Test Cases to the current sprint.

Using Splunk application’s log file to find application error.

Identifying, Analyzing and Updating CR User Story

Working in Different phases of Projects Life Cycle

Strong knowledge of NFCU functions, philosophy, operations and organizational objectives

Performing other related duties as assigned

Attending various Agile team meetings and project related meetings.

Actively participated in Sprint planning meetings and reviews with Offsite Teams to assess impacts on test plan and test strategy due to Change Requests and new functionalities added in Applications.

Environment: Java, .Net, C#, JavaScript, Empower (Loan Processing application), Unify, JIRA, JQL, UFT, Splunk, ITSM,

Service Now, SharePoint, Web Service, SOAP, SQL

BCBS(Advantasure), Virginia (July, 2019 to June, 2020) Software Test Engineer

Responsibilities:

Working as a production support test engineer.

Working in Enrollment and Healthcare Claim Processing

Strong Knowledge in ITS Claim (Blue Card Program)

Worked on SF, DF and RF Claim Processing.

Worked on my End-to-End Claim Manual validation from IKA to Plan Connection

Worked on ITS production Tickets.

Worked closely with Business Analyst and Developer to test ITS Claim.

Involved on Giving Demo to client after successfully completion of ITS testing

Involved on giving several KT to others on ITS Claim.

Strong Knowledge on preparing Deliverable document.

Worked on 837, 834, 835, APN File Processing.

Worked in Healthcare Claim Adjudication Process for various clients such as BCBSMI, ARKANSAS, NEBRASKA, KANSAS and so on.

Involved XML Data Validation

Worked with the Onshore and Offshore team.

Fully involved with the Claim Sync Testing and CWP Regression Testing for various clients as BCBSMI,

MAPD, SCAN, HAP, HORIZON, UPMC, ARKANSAS, NABRASKA AND SO ON.

Involved working with various production defect (Tickets). Working with Buddy Testing before fix and after fix (production defect), Claim Sync testing, CWP Regression testing. Involve working with Enrollment Rollover scenario. Working with different file processing like DRX, ORX, APN File, 834 etc.

Involved create detailed Test Cases, Prepare Test Data and Executing Test Cases to determine the defects.

Validated Test Cases before Code fixing and after Code fixing and preparing the Buddy Testing Document.

Worked with the COBCM Ticket, IG Ticket and IC Ticket raised by Client.

Validations on Medical Claims process. Validations of spans as per member and provider information. Enrollment records and Conditions validations.

Member and Provider records validations are done after Engine runs and verified if any Gaps identified. End to end and regression testing performed on higher environments for these functionalities. Worked on end-to-end testing C# application

Analyzed information, requirements, data, work methods, processes, service specific practices, standards and metrics/statistics

Worked with the Business Analyst to review test requirements, develop Test Plans, Test Data and expected results necessary to thoroughly test the business requirements.

Analyzed the business requirements and involved in writing Test Plans and Test Cases.

Identifying and analyzing opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes

Coordinated in the preparation of Test Strategy and Test plan for the application after careful analysis of requirements and specifications.

Designed and executed positive and negative test cases.

Developed detailed test cases by understanding the business logic and user requirements for Manual Testing.

Performed Integration Testing, Data driven Testing, Regression Testing, UAT, GUI and System Testing.

Used VersionOne to facilitates our agile platform.

Used VersionOne for planning Sprints/iteration and track all of stories, tasks and tests.

Used VersionOne to log defects and track the defects till closed.

Involve working with log files to find various issues for the application.

Involved writing SQL queries for validating the data mapping and data integrity.

Involved Writing SQL Statements to extract Data from Tables to verify the output Data of the reports.

Performed xml data validation using assertion method in Soap UI.

Worked on various web services (SOAP, Rest) testing using SOAPUI.

Involved Testing various services (Restful) to make sure services are working as expected.

Discuss issues, status for tracking the progress with project teams.

Worked in Agile Methodology - attend daily scrum call and daily Touch Base call with client as well as Onshore and Offshore Team and active participation in Sprint Planning and PI Planning. Work on IP sprint which is more of Technical stories.

Actively participated in Sprint planning meetings and reviews with Offsite Teams to assess impacts on test plan and test strategy due to Change Requests and new functionalities added in Applications.

Environment: .Net, SQL, C++, .Net, VersionOne, SQL Server, Html, CSS, AJAX, XML, Windows

CareFirst BCBS FEPOC, Washington DC (OCT, 2018 to July, 2019) Senior Test Analyst

Responsibilities:

Wrote test cases. Mapped requirements to the Test cases and Scenarios, executed the developed test cases, logged defects in the HP ALM.

Performed Functional, System & Integration Testing of various modules of applications.

Performed Regression and Re-testing of various modules of the application to ensure that defects have been fixed appropriately.

Create Visio flow diagrams to create Use cases once getting requirements cleared.

Analyzed the functional requirement documents and prepared the test cases for various modules of the application.

Worked with RPA PEGA Automation Process.

Worked with Business Users and Developers to create complete Test Plan accordingly to the high-level project schedule

Involved in Agile (Scrum) Methodology while implementing the projects and Participated in Scrum Meetings held daily to address the status of testing

Developed Test Scenarios, Test Cases and Test Procedures based on Business Requirements

Managed the Defect Database for the application, ensuring that bugs are being accurately filled out, regressed and closed out in a timely manner, and worked with developer on Bug Reproducing

Fulfilled Manual and Automated Testing of the Functional Test Cases

Accomplished Positive Testing and Negative Testing using both Manual and Automation techniques

Performed GUI, Functional, Black-Box, Front-End, Back-End, Database, Regression, System, Smoke, Retest, Compatibility, API, and User Acceptance Testing (UAT)

Involved in developing detailed Test Cases including Test Steps and Test Input Data using HP ALM and JIRA for Functional Testing, and Regression Testing

Wrote the Defects into HP ALM and JIRA

Composed Test Cases and Executed Tests using HP ALM and JIRA

Environment: .Net, SQL, C++, .Net, JIRA, Zephyr ALM, Oracle, Html, CSS, AJAX, XML, Windows

Kaiser Permanente, SF, CA (Feb, 2016 to Sept, 2018) QA Test Engineer

Responsibilities:

Worked on Claim processing application and other applications of Kaiser Permanente

Worked on various health plan and Healthcare Payer Claims Data of Kaiser Permanente.

Worked on one enhancement project of pharmaceutical and involved writing SOPs

Involved doing end to end testing in Billing.

Worked with end-to-end testing with Regression Cycles for some of the features and Functionality which were added under the Billing Module.

Participated in both business and system requirement reviews where discussions supported product knowledge and product testing strategies; also supported BSAs in requirements gathering.

Created the knowledge base documents based on reviews and tests which helped in better testing efforts.

Verified and updated the test cases and test reports for the changes in the existing/new features.

Involved in Front End testing and Compatibility testing of the Web based applications.

Performed Smoke, Integration, Connectivity, System, Functional, Positive-Negative, Regression, End-to-End, and Ad-Hoc testing across entire software application.

Wrote and executed test cases using HP ALM.

Extensively used HP ALM for Test management and execution of test cases.

Involved in defect tracking and reporting using Quality Center.

Performed Data Validation using SQL, Defect Resolution, and Maintenance.

Extensively wrote SQL queries to verify the database tables for the data inserted from the GUI.

Created and maintained environment variables using UFT.

Worked with various application logs.

Working on various web services (SOAP, Rest) testing using SOAPUI.

Testing various services (Restful) to make sure services are working as expected.

Developed test suite, test cases, executed test cases and generated report in soap UI.

Coordinated with offshore project team members to achieve project goals through status meetings and reviews.

Prepared and updated to all business stakeholders regarding project status with daily reports.

Generated Test Metrics showing the number of test cases executed, number passed, number failed and number left to execute in weekly meetings.

Responsible for driving daily Defect/Bug review meetings with business, environment and development team to understand the problem and setting the severity levels and get resolutions for defects logged by team.

Identified risks, risk management in support of release goals, perform pre- and post-launch project certification.

Environment: UFT, Html, CSS, C#, Visual Studio, JIRA, SOAP, Web Services, Rest API, Soap UI, XML, JavaScript, .Net, AJAX, Java, Oracle, MS Excel, MS Word, PowerPoint, Windows, Linux, HP ALM, SQL Server, IBM BPM 8.5.7 Data Power, SQL.

SunTrust Bank, Richmond, VA (Oct,2014 to Nov,2015) QA Automation Engineer

Responsibilities:

Participated in creating Used Case Diagram, Activity Diagram, Class Diagram, Sequence Diagram, and State Machine Diagram

Worked with Business Users and Developers to create complete Test Plan accordingly to the high-level project schedule

Involved in Agile (Scrum) Methodology while implementing the projects and Participated in Scrum Meetings held daily to address the status of testing

Developed Test Scenarios, Test Cases and Test Procedures based on Business Requirements

Managed the Defect Database for the application, ensuring that bugs are being accurately filled out, regressed and closed out in a timely manner, and worked with developer on Bug Reproducing

Fulfilled Manual and Automated Testing of the Functional Test Cases

Accomplished Positive Testing and Negative Testing using both Manual and Automation techniques

Performed GUI, Functional, Black-Box, Front-End, Back-End, Database, Regression, System, Smoke, Retest, Compatibility, API, and User Acceptance Testing (UAT)

Involved in developing detailed Test Cases including Test Steps and Test Input Data using HP ALM and JIRA for Functional Testing, and Regression Testing

Wrote the Defects into HP ALM and JIRA

Composed Test Cases and Executed Tests using HP ALM and JIRA

Implemented Back-End testing and Database Testing in Oracle Database Server using PL/SQL Queries

Performed Data Driven Framework (DDF) for multiple sets of data using HP UFT

Tested the application on multiple versions of different browsers as a part of workstation Compatibility Testing using HP UFT to maintain cross-browser functionality

Generated Automated Test Scripts for Functional and Regression Testing using UFT

Developed scripts by Descriptive Programming and maintained Shared Object Repository in UFT

Fulfilled API Testing using SoapUI by WSDL, compare the expected and actual results, and report those tests into HP ALM, and JIRA

Coordinated the testing and development between Onsite and Offshore resources

Interacted with developers to resolve Bugs

Environment: HP QC/ ALM, HP UFT, VBScript, PHP, MS Windows, MS Office Suite, JavaScript, JIRA, DB2, Oracle, SQL,

HTML, XML, C, C++, C#, MS Visio, SoapUI

IBM, Calcutta (Jan,2012 to Oct, 2013) Software Tester

Responsibilities:

Involved working with whole SDLC/STLC (Software Testing Life Cycle) of the application by doing Integration, Smoke, Functional, Regression, System and User Acceptance Testing.

Involved working with QA activities, developing new test cases based on the enhancement and new test cases.

Defined test methodology, environment, and entry and exit criteria in the test plan.

Prioritized and coordinated the testing activities with other QAs.

Responsible for the effort estimation and Planning.

Responsible for analyzing the results of the testing to provide recommendations on the readiness of the application.

Involved preparing Test Data required for running the test and executing test cases.

Prepared Requirement Traceability Matrix document to analyze the testing result.

Performed Functional and Integration testing (manual and automated) for modules and conducted Regression testing.

Responsible for creating the test cases and scripts in Quality Center/ALM and Mapping them with the requirements.

Provided defect status reports & test-case execution reports on weekly basis using Quality Center/ALM.

Created, tested and debugged complex SQL queries to verify the database tables for the data inserted (backend testing) from the GUI.

Involved working with automation testing team and executed automation script using UFT.

Worked with various application’s log file.

Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.

Involved in Tracking the defects and Sending Status reports.

Participated in QA status meetings, project meetings, and release meetings.

Environment: JIRA, Quality Center/ALM, MS Word, MS Excel, C#, HTML, Java, SQL, Oracle, Windows, Java Script, VB Script,

Web Services, UNIX, Splunk.

Education / Certifications:

Master’s Degree in Educational Psychology from Calcutta University, India.

M.ED in Mental Hygiene from Calcutta University, India

Bachelor Degree from Calcutta University, India.

Certification in Software Testing quality Assurance

Certified Scrum Master (CSM)

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