Executive Assistant Sales
Resume:
MARK PALMA
***********@*****.*** Garner, NC 562-***-****
linkedin.com/in/mark-palma-b1661412a
EXECUTIVE PROFILE
An extensively experienced Retail Management and IT Services Professional adept at leading, mentoring and developing teams to achieve superior levels of customer service and sales success. A history of stel- lar IT support; installing, managing and maintaining hardware and software. Heightened communication skills underline ability to motivate and coach while effecting revenue focused stakeholder management. VALUE ADDED SKILL SETS
Administrative Management Office Management Client Relationship Management Event Planning Retail Management Technical Support Customer Service Team Management Networking IT Sup- port and Maintenance Inventory Management Data Entry Accounts Receivable Sales Strategy De- velopment
RECENT EXPERIENCE
BEHAVIOR RESPITE IN ACTION
Long Beach, CA Behavior Respite Consultant December 2018 – December 2019 Part of the 360 Behavioral Health family of providers that deliver exceptional care to individuals impacted by autism and other conditions that interfere with daily living where I:
• Worked with autistic patients, carefully taking detailed notes and making analyses on behavior to con- struct Behavior Models resulting in positive improvements to behavior observed by patients’ relatives.
• Successfully implemented Applied Behavior Analysis, resulting in clients’ ability to follow complex logi- cal instructions.
• Maintained heightened levels of client relationship management.
• Conducted detailed data entry, recording session notes and observations.
• Carefully utilized Certified Restraint Precautions when clients exhibited dangerous behavior; observing at all times rigorous regulatory and best practice compliance. AREY JONES EDUCATIONAL SOLUTIONS
Los Angeles, CA Computer Technician October 2019 – December 2019 A contract role for the leading provider of educational technology and support to schools nationwide, pri- mary accountabilities revolve around:
• Helping lead systems upgrades throughout the Los Angeles Unified School District.
• Replacing several hundred DC ports on Chrome Books at multiple locations.
• Performing basic hardware repair and maintenance.
• Placed physical guides to prevent future damage.
• Managed and maintained cables within hundreds of mobile carts. GRAHAM NEWMAN LLC
Hawaiian Gardens, CA Office Manager December 2017 – November 2018 Leading daily operational and administrative duties while overseeing service delivery to Auto Title Loan clients, success was achieved through:
• Significantly improving co-worker productivity by creating a new filing system, which optimized entry of client personal information, important dates, side notes, residency information and miscellaneous tags.
• Updating and maintenance of IT assets and computer systems.
• Creation of a client relationship management filing system.
• Overseeing Data Entry operations ensuring compliance with regulatory privacy policies.
• Coordinating employee activities and scheduling as per anticipated client volume. Mark Palma Résumé 2 of 2
• Leading vendor communications and liaison.
• Successfully negotiating financial terms and conditions with third party loan brokers.
• Driving the accounts receivable process and managing aged debt.
• Conducting collections and background checks - using information to support default function activities.
• Serving as Teller during busy periods; ensuring accurate cash handling and check cashing. MICROCENTER
Tustin, CA Sales Associate May 2017 – September 2017 A customer facing sales and technical support position where I was responsible for:
• Promoting Mac, PC, software and assorted peripherals to customers and developing commercial client / enterprise sales pipelines.
• Providing basic technical support and systems use guidance.
• Engaging clients through a consultative sales approach meeting their IT needs and requirements.
• Developing and executing sales strategies to meet and surpass revenue targets.
• Delivering stellar levels of customer service driving repeat business and referrals. FORKLIFT DEPOT
Commerce, CA Personal Assistant / Mechanic January 2016 – March 2017 With overall responsibility for providing enhanced customer service through heightened lift truck mainte- nance, daily duties included:
• Maintenance and repair of various models of Lift and Reach trucks.
• Removing and repairing engines.
• Conducting parts inventory management.
• Ensuring full compliance with corporate and regulatory health and safety standards.
• Providing ongoing customer support to commercial and industrial clients. SCRUBILITY MEDICAL UNIFORMS
El Monte, CA Store Manager October 2014 – May 2015 Leading retail operations providing medical professionals with uniforms and accessories, I:
• Oversaw store standards and presentation.
• Managed inventory operations and ordering.
• Processed cash and credit card transactions.
• Scheduled and assigned employee work duties.
• Developed and implemented sales goals and targets. EDUCATION AND CERTIFICATIONS
Diploma in Respiratory Therapy (to be completed)
American Career College Los Angeles, CA
Associates in Mechanical Engineering (to be completed) Cerritos College Norwalk, CA
TECHNICAL SKILLSETS
Linux Windows Adobe Photoshop Team Viewer Network Installation Operating System Migration Virtual Box File Recovery CPU Repair D/C Installation Raspberry Pi HDD/SDD Installation and Management MS Office Suite Ubuntu
TECHNICAL SKILLSETS
Fluently bilingual in English and Spanish
Formal References Will Be Provided Upon Request
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