Office Customer

* * * * *

JAYDENE CRYSTAL

SWARTZ

CONTACT

** ****** ****, *****, *******

(Willing to relocate)

+276*-***-****/ +277*-***-****

***************@*****.***

PERSONAL INFORMATION

Date of Birth: 07 July 1998

Nationality: South African

Marital Status: Single

Transport : Yes

Languages: English, Afrikaans

Notice period: Immediately

Health: Good

Gender: Female

Drivers License: None

SKILLS

Computer Skills:

Microsoft office Word

Microsoft Excel

Microsoft PowerPoint

Internet and Emails

PROFILE

A pleasant, professional and proficient Administrative Assistant, Receptionist and a Customer Service provider who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work, and I will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and I am someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development and that company is yours.

WORK ABILITIES

ADMINISTRATION ABILITIES

• Answer and direct phone calls

• Organize and schedule meetings and appointments

• Maintain contact lists

• Produce and distribute correspondence memos, letters, faxes and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

• Order office supplies

• Submit and reconcile expense reports

• Provide general support to visitors

• Provide information by answering questions and requests

• Take dictation

• Research and creates presentations

• Generate reports

• Handle multiple projects

• Prepare and monitor invoices

• Develop administrative staff by providing information, educational opportunities and experiential growth opportunities

• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

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Professional Skills:

Well organised, and be able to prioritise

work in an efficient manner.

Providing high quality Customer

Service.

Good level of numeracy.

Good at juggling tasks and prioritising.

Impeccable telephone manners.

Resolving and managing queries to

closure.

Calm and composed under pressure and

able to work to tight deadlines.

Ability to work within a busy and

demanding team environment.

Able to work with minimum amount of

supervision and on own initiative.

Ability to communicate effectively with

a wide range of customers.

Proven aptitude for dealing with

customer complaints.

Dealing with customers Face to Face.

Fully aware of the importance of data

security and relevant legislation.

Prospecting for sales leads.

Able to identify and act upon potential

sales opportunities.

Treating each employee as an

individual and showing concern for

their welfare, aims and career

development.

Always discreet in the handling of

sensitive and confidential customer,

staff or business data and information.

Open to constructive feedback &

always listening carefully to what

employees have to say about the

company.

• Contribute to team effort by accomplishing related results as needed

• Carry out administrative duties such as filing, typing, copying, binding, scanning

• Organize travel arrangements for senior managers

• Write letters and emails on behalf of other office staff

• Book conference calls, rooms, taxis, couriers, hotels etc.

• Cover the reception desk when required

• Maintain computer and manual filing systems

• Handle sensitive information in a confidential manner

• Take accurate minutes of meetings

• Coordinate office procedures

• Reply to email, telephone or face to face enquiries

• Develop and update administrative systems to make them more efficient

• Resolve administrative problems

• Receive, sort and distribute the mail

• Answer telephone calls and pass them on

• Manage staff appointments

• Oversee and supervise the work of junior staff

• Maintain up-to-date employee holiday records

• Coordinate repairs to office equipment

• Greet and assist visitors to the office

• Photocopy and print out documents on behalf of other colleagues CUSTOMER SERVICE ABILITIES

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. DATA CAPTURING ABILITIES

• Maintains database by entering new and updated customer and account information.

• Prepares source data for computer entry by compiling and sorting information.

• Establishes entry priorities.

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REFERENCES

Will be issued on request.

• Processes customer and account source documents by reviewing data for deficiencies.

• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

• Maintains data entry requirements by following data program techniques and procedures.

• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

• Combines data from both systems when account information is incomplete.

• Purges files to eliminate duplication of data.

• Tests customer and account system changes and upgrades by inputting new data.

• Secures information by completing data base backups.

• Maintains operations by following policies and procedures and reporting needed changes.

• Maintains customer confidence and protects operations by keeping information confidential.

• Contributes to team effort by accomplishing related results as needed. EDUCATIONAL BACKGROUND

Highest Grade Passed: Grade 12 Matriculation

Qualification: National Senior Certificate

Subjects:

English

Afrikaans

Mathematical literacy

Life Orientation

Computer Application Technology

Geography

Life Science

Contact this candidate