Madhura Gadre

E-Mail: adj6qq@r.postjobfree.com

Career Objective:

To put my abilities and learning skills to best use and make my effective contribution to an organization for bright and rewarding career.

Professional Summary:

A proven professional with over 6 years of extensive experience on design & implementation of Cisco Voice and Video product across multiple clients spread over different geographies.

A hands-on experience on various Cisco Voice Applications such as CUCM, IM and Presence, Unity Connection, Meeting Place Enterprise, Express and Webex Server. Installations and upgrades of above applications to higher versions along with the integration with other endpoints such as Active directory, LDAP was vital part of my roles and responsibilities.

Have good experience in troubleshooting of Voice Gateways, SRST, SRN and call signaling protocol on Voice Gateways H.323, MGCP and SCCP.

Have worked on cluster consolidation project and was also involved in the high level designing of the project.

Experience across various aspects of warranty support such as checklist reporting using RTMT, troubleshooting on Voice gateways and call signaling protocols on VGs H323, MGCP, SCCP.

Have successfully completed CCNA 200-120 certification.

A Master of Science degree holder from BITS Pilani with distinction coupled with impeccable academic record.

Certification:

CCNA (Cisco Certified Network Associate)

Areas of proficiency:

Cisco Unified Communication Manager 10.x, 9.x, 8.x

Cisco Unified IM and Presence 9.x

Cisco Unified Communication Manager Express 8.x

Cisco Unified Session Manager 8.x

Cisco Unified Contact Center Express (UCCX) 10.x and below versions

Cisco Unified Presence 8.x

Cisco Unity Connection 8.x

Cisco Unity 5.x

Cisco Unity Express 8.x

Cisco Meeting Place Enterprise, Express and Webex server 8.x

Cisco Telepresence Endpoints (3010, 3000, 1300. EX 90, EX 60)

Cisco Voice Gateway Routers, Switches

Cisco IP Phones (SCCP, SIP)

The core competencies: Design, Implementation, Deployment, User Provisioning, Site Migration, and Customer Relationship Management

Professional Experience:

Company Name: Wipro InfoTech

Designation: Senior Voice Engineer

Duration: Oct 2010 to Nov 2016

Maternity Break of 4 years after 2016 till date.

Projects Implemented till now as a Cisco Voice Engineer:-

1.Cluster consolidation project

Project:

Consolidating a cluster in to another

Client:

A leading Bank in US and APAC region

Period:

November 2015 to till date

Description:

Project involved implementation of CUCM, CUC and Voice gateways

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW, HLD, LLD, As-built documentation

Taking the backup of UC applications

Restoring it in Lab and upgrading it to 9.x (exactly same version as target cluster)

Perform all the configuration changes

Take the backup of lab server and do testing of the entire functionality

Restore the backup in target production cluster

Test the functionality

Providing Day-1 support (5 days support) after the implementation

Team Size:

1

2.Migration project

Project:

Migrating the customer sites

Client:

A leading Bank in US and APAC region

Period:

July 2015 to October 2015

Description:

Project involved implementation of CUCM, CUC and Voice gateways

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW, HLD, LLD, As-built documentation

Configuring CUCM as per the standards

Configuring CUC (Unity Connection) as per the standards

Configuring Voice gateways as per the standards

Integration of CUCM with third party software as NICE, CEBS, Avaya

Testing the functionality in Lab environment

Deploy it in production

Testing in production

Repeat the same process for other three site of the client setup in APAC region

Team Size:

1

3.Cisco Unified Border Element (CUBE) migration:

Project:

Cisco IPT infrastructure

Client:

A leading IT firm in middle-east region

Period:

Jan 2015 to June 2015

Description:

Project involved implementation of CUCM 10.x, CUBE

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW, HLD, LLD, As-built documentation

Migration from CUE to CUBE

Configuration of CUBE

Integration of CUBE and CUCM

Configuration of Dial peers on CUBE and SIP trunk on CUCM

Testing the dial peers in Lab environment

Deploy it in production

Testing in production

Repeat the same process for other two site of the client setup.

Team Size:

1

4.Cisco UCCX implementation

Project:

Cisco IPT infrastructure

Client:

A leading mid-sized IT services organization

Period:

May 2014 to October 2014

Description:

Project involved implementation of UCCX 10.x, CUCM 9.x, Unity Connection 9.x, Unity Express 9.x

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW, HLD, LLD, As-built documentation

Installation and configuration of CUCM

Installation and configuration of UCCX

Installation and configuration of CUC

Installation and configuration of CUE

Integration of CUCM with UCCX, CUC and CUE

SRST Configuration of Voice Gateway

Design and implementation of various failover scenarios

Team Size:

2

5.Cisco IPT Implementation

Project:

Cisco IPT infrastructure

Client:

A leading Bank

Period:

June 2013 to March 2014

Description:

Project involved implementation of CUCM 9.x, CUPS 9.x and attendant console

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW, HLD, LLD, As-built documentation

Installations of UCS C200 M2 along with VMware 5.0 build on it

Installation and configuration of CUCM

Installation and configuration of CUPS

Installation and configuration of attendant console

Integration of CCM and CUPS

Configuration of Voice Gateway along with PRI

SRST Configuration of Voice Gateway

Configuration & testing of various IPT features

Configuration and deployment of around 350 IP Phones

Team Size:

1

6.Cisco IPT infrastructure

Project:

Cisco IPT infrastructure

Client:

A leading Automobile parts company.

Period:

Feb 13 – Till date

Description:

Project involved implementation of CUCM, Presence and Unity connection.

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW, HLD, LLD, As-built documentation

Installations of UCS C220 M3 along with VMware 5.0 build on it

Installation and configuration of CUCM cluster (1 Publisher and 2 Subscriber)

Installation and configuration of Presence in HA mode

Installation and configuration of Unity Connection in HA mode

Integration of CCM, Unity connection & CUPS and Microsoft AD

Configuration of 2 Voice Gateways along with PRI

Configuration & Testing of various IPT features

Configuration and deployment of around 300 IP Phones

Configuration and deployment of around 300 Jabber Clients

Team Size:

1

7.IPT Implementation

Project:

Cisco IPT infrastructure

Client:

A leading MNC Toy Company

Period:

Dec 12 – Jan 13

Description:

Project involved implementation of CUCM and CUE.

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW, HLD, LLD, As-built documentation

Installations of UCS C200 M2 along with VMware 5.0 build on it

Installation and configuration of CUCM

Installation and configuration of CUE

Integration of CCM and CUE

Configuration of Voice Gateway along with PRI

SRST Configuration of Voice Gateway

Configuration & testing of various IPT features

Configuration and deployment of around 300 IP Phones

Team Size:

1

8.Cisco IPT infrastructure

Project:

Cisco IPT infrastructure

Client:

A leading Bank

Period:

Jan – Nov 2012

Description:

Project involved implementation of CUCM, Presence and Unity connection.

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW, HLD, LLD, As-built documentation

Installations of UCS C200 M2 along with VMware 4.1 build on it

Installation and configuration of CUCM cluster (1 Publisher and 4 Subscriber)

Installation and configuration of Presence in HA mode

Installation and configuration of Unity Connection

Integration of CCM, Unity connection & CUPS and Microsoft AD

Configuration of 15 Voice Gateways along with PRI

SRST Configuration on 15 Voice Gateways

Configuration & Testing of various IPT features

Configuration and deployment of around 3000 IP Phones across 15 locations

Configuration and deployment of around 4000 Presence Jabber across 15 locations

Team Size:

2

9.Proof of Concept for Cisco IPT infrastructure

Project:

Cisco IPT infrastructure

Client:

A leading Telecom company

Period:

Sep – Dec 2011

Description:

Project involved implementation of CUCM, Presence and Unity connection.

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW and As-built documentation of POC

Installations of UCS C200 M2 along with VMware 4.1 build on it

Installation and configuration of CUCM, Presence and Unity Connection

Integration of CCM, Unity connection & CUPS and Microsoft AD

Configuration of Gateway along with PRI

SRST Configuration on Voice Gateway

Configuration & Testing of various IPT features

Configuration and deployment of around 10 IP Phones across 3 locations

Configuration and deployment of around 10 Presence Jabber across 3 locations

Team Size:

1

10.Proof of Concept for Cisco IPT infrastructure

Project:

Cisco IPT infrastructure

Client:

A leading Bank

Period:

June – Aug 2011

Description:

Project involved implementation of CUCM, Presence, Unity connection and Meeting Place.

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW and As-built documentation of POC

Installations of UCS C200 M2 along with VMware 4.1 build on it

Installation and configuration of CUCM, Presence, Unity connection and Meeting Place

Integration of CCM, Unity connection & CUPS, Meeting place and Microsoft AD

Configuration & Testing of various IPT features

Configuration of around 15 IP Phones and Jabber across 2 locations

Team Size:

2

11.Cisco Session Manager Edition

Project:

Cisco Session Manager Edition (SME)

Client:

A leading automobile company

Period:

April - May 2011

Description:

Project involved implementation of SME & integration with CCM & non-Cisco PBX

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW and As-built documentation of POC

Up gradation of CCM to 8.5 version for SME

Inter-cluster trunk configuration between CCM & SME

H.323 trunk configuration between SME and Ericsson PBX & NEC PBX

Unique dial plan & call routing configuration

Logical partition configuration to restrict call as per TRAI

Call testing between multiple devices

Team Size:

2

12.Proof of concept of Unified Communication Manager

Project:

Cisco Call Communication Manager

Client:

A leading Construction company

Period:

March 2011

Description:

Project involved implementation of CUCM & integration with non-Cisco PBX

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW and As-built documentation of POC

Implementing CCM 8.0

Cisco voice gateway router installation with FXO Card

Integration with Araya LG EPBAX

Specific Caller-ID with specific Lines

Analog Line Availability along User status

CUCM features

Team Size:

1

13.Cisco Contact Center Implementation

Project:

CCX implementation

Client:

A leading logistics company

Period:

Nov 2010 – Feb 2011

Description:

Contact Center Implementation

Position:

Voice Engineer

Contribution:

Requirement gathering and interacting with end customer

Preparing Design, SOW and As-built documentation of POC

CCX Installation

CUCM Upgrade

Integration of CCX with existing CUCM

Configuring script, prompt, agents & team for helpdesk

CAD & CSD deployment

Historical Report Training

Team Size:

2

Trainings attended:

Cisco Best Practices TAC Session: Cisco (India – Mumbai).

Cisco Unified Communications Manager 9.x

Cisco IM and Presence 9.x

Cisco Pre-release training 10.x

Academic Qualification:

Qualification

Institution

Percentage

B. Sc. (Information Technology)

Mumbai University

76% (Distinction)

M. S. (Master Of Science in System Engineering)

BITS Pilani

(WIMS program, Wipro-BITS Pilani)

Average CGPA above 8.5 out of 10

Personal Information:

Name: Madhura Manohar Gadre

Address: Flat 133, DSR Rainbow Heights, HSR layout-sector 2, Bangalore.

Date of Birth: 21-02-1990

Blood Group: O +ve

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