Ronita Foy

**** ***** ***** *****, ** *****

910-***-****, adj6ps@r.postjobfree.com

Objective Seeking employment with an established organization that will allow me to utilize my skills and abilities to help the company reach and maintain its goals. I hold a secret clearance that is valid through March 2022.

Professional Experience

Amazon Fayetteville, NC

Customer Service Representative May 2016 - Current

Answering all calls promptly and efficiently.

Ability to resolve conflicts and set appropriate expectations with customers

Ability to determine customer needs and provide appropriate solutions

Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome

Ability to make appropriate decisions on behalf of the customer quickly and effectively.

LabCorp Fayetteville, NC

Service Representative (Courier/Driver) August 2017- August 2018

Load all necessary suppliers needed for the daily pickups

Complete daily pick up schedule in a timely manner

Deliver all daily picks to your branch at the end of your shift

Handle all specimens and lab samples in safe and efficient manner

Safely operate company vehicle and obey all traffic laws

Utilize handheld electronic device to manage daily picks up

Work directly with dispatcher for additional pick-ups as needed

Sentel Fayetteville NC

Bus Driver February 2017- June 2017

Responsible for providing shuttle bus services, over specified routes to local or distant points according to time schedule.

Documents and reports necessary repairs.

Assists passengers with baggage.

Ensures that passenger travel is safe and timely.

Alpine Access (Sykes) Fayetteville, NC

Customer Service Representative (Android At Home) December 2014 - December 2015

Effectively dealing with any issues and solving problems that arise on the phone with effective communication skills

Multi-tasked skills to follow an internal process of understanding the issue and finding a solution to the issue while communicating with the customer

Handed a large number of calls each day without losing enthusiastic voice and attitude dealing with Customer Service, Account Management, Technical Support, Billing / Collections, and Inbound Sales to assist customers and resolve issues on each call.

Answered all calls promptly and efficiently.

Childcare Network Fayetteville, NC

Bus Driver August 2016 – December 2016

Establish routes, schedules and procedures with the school director to maximize safety of children.

Adhere to the established schedule to the best of your ability.

Observe all Department of Motor Vehicle rules and regulations and make sure all speed limits are observed.

Complete a daily inspection of the van, a weekly inspection of tires, oil, blades, etc. and report all van maintenance issues to the Director.

Insure there is an adequate amount fuel to complete trip.

Ensure all state mandated items are present and in good working order.

Action Pathways Fayetteville, NC

Truck Driver May 2013 – April 2016

Effectively communicate with receiving personnel and customers.

Conducted pre/post-trip inspections and vehicle log of all vehicles provided.

Load and unload produce, meat and bread/ cake commodities from various stores.

Safely operate small 26’ refrigerator truck, pallet jacks and scale ensuring that safety and sanitation standards are met.

Operate a forklift in a warehouse setting.

IAP Worldwide Services Doha, Qatar

Bus Operator March 2012- November 2012

Meet individuals to be escorted at the passenger terminal/ flight line

Provided passenger movement under instructions of the guidelines of the Air Force.

Worked closely with military to ensure movement in a safe and timely manner.

Troubleshoot challenges common in logistical operations, with a high standard towards customer service always working under deadlines and in pressured situations.

Operate a motor vehicle to perform courier duties outside the building.

Manually and electronically scanned packages according to prescribed procedures; demonstrates proficiency in features of service and equipment.

Generated an accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missing items.

Education

1999 NEI Truck Driver Training N. Charleston, SC

2003 Fayetteville Technical Community College Fayetteville, NC

2015 Fayetteville Technical Community College Fayetteville, NC CPR?F

Graduated in 2016 Associates 3.2 GPA

Certifications/ Training

Clearance secret valid through March 2022.

CPR/First Aid/AED Blood Borne Pathogens Certified Instructor

Forklift Operator

Substitute Teacher Certified

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