Customer Service

Ashleigh Beaton

Id No. 990**********

Tax No. 007*******

Female – No dependants

** *** ******, ******* ****, Kraaifontein, 7570

Cell: 083******* / 083*******

Email: ******.**********@*****.***

Education

Brackenfell High School – Grade 12– 2017

English, Afrikaans, Mathematics Literature

Life Orientation, Business Studies, Tourism, Dance Studies

Tertiary Education

Intec College - Started July 2018

Diploma: Psychology: General: Developmental & Industrial Level 6 SAQA 21135

Student no. - 100********

Voluntary Community Projects

Love spending time with less fortunate kids – Bright Stars Safe Haven

Help set up Annual Christmas Parties and help with Santa Shoe Box Projects for less fortunate kids.

Helping with Stop Hunger Projects.

Personal Attributes

Solutions-oriented, can-do attitude; self-motivated. Strong organizational & prioritization skills. Attention to detail, Excellent communication skills. Love people and working with them.

Employment History

TAKEALOT

Festive - Online Shopping Assistant - Nov 2019 to 31 Dec 2019 – contract expired

Customer Service Team Leader – Grant Alexander - 061*******

Duties: Deliver timely, accurate and professional customer service aligned to service level standards.

Resolve product or service problems by utilising your listening skills to clarify our customer's query; assess any service failure to identify the root-cause and take appropriate action.

Communicate with our customers via phone and email. Utilize a variety of software tools to navigate to a resolution.

Liaise between internal departments to solve our customer queries.

Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company

YUPPIECHEF - WILLOWBRIDGE TYGERVALLEY – 06 November 2018 to 31 Jan uary

Temporary Sales Assistance ( Festive contract) - Wade Marais- 021-*******

Processing purchases accurately on point of sale/ computer based system. Processing payments eft / cash and cash ups.

Internal process for stock receipt, storage and merchandising.

Dealing with and resolving any customer complaint, Ensure high levels of customer satisfaction through excellent customer services.

Ensuring that all processes are followed carefully and correctly. Continuous learning about new products and keeping customer updated with our latest products.

Wrapping of gifts.

FRAGRANCE BOUTIQUE

Sales Rep - 2018

Duites : Selling perfume, opening and closing of the shop, day to day running of the shop

Process payment for goods purchased/ card payments and cash –operating the till

Promote new products and helping customers choose products suitable for them,

Daily cash ups

Marlene - 074*******

BUGZ PLAYPARK

Worked as a party Hostess - Jan 2016 to March 2016

Tel – 021-******* / 021-*******

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