Marilize Heyns

Worked for Standard Bank of SA for 22 years with great knowledge of

people which include staff and customers, daily routine, administration duties and meeting deadlines on a daily basis. Managed a department with up to 12 staff members in all areas on a daily basis including yearly staff appraisals, HR issues which include yearly leave, absenteeism, issuing of warnings and part of interview teams for new recruitment.

Administrative skills of high level as it was part of my daily routine. Work well under pressure and keep staff positive and motivated in any circumstances.

Marilize Heyns

51 Dick King street, SE 6, Vanderbijlpark 060******* adj6m1@r.postjobfree.com Career

Objectives

Previous Role

Job Purpose

To obtain a challenging position with growth opportunities to apply my extensive experience with relation to customer service, sales, admin and people management. To improve personal skills and competencies as well as the organization’s bottom line. Ability to express innovative problem solving.

To supervise provision of the enquiry service on the frontline and ensure efficiency and effectiveness.

To maintain a high level of integrity and ethical standards in the Branch To maintain a high level of administration within the department Core

Competencies

Customer Service

Delivering against key

responsibilities

Motivated

Strong administrative skills

Financial management/skills

Details and Organization

Efficiency and effectiveness

Innovative

Communicative

Team Leader/Managerial skills

Professional

Experience –

Career Summary

STANDARD BANK

Vanderbijlpark branch and Vaal Mall Service Centre December 1997 to April 2019

Customer Service Consultant, Tellers, Customer Information Consultant, Service Consultant, Team Leader Service consultant, Team Leader Enquiries, Team Leader Tellers, Frontline Transaction Risk Officer, Team Leader Customer Service(relieve), Team Leader Assets and Team Leader Safe Custody.

To meet and exceed customers’ expectations by providing them with the appropriate and efficient branch service.

To ensure efficient and effective product/service transactions.

To identify and act on cross selling opportunities when dealing with customers.

To maintain a high level of integrity and ethical standards.

To assess, understand and manage the risks associated with all service processes.

To maintain a high-level of integrity and ethical standards in the Branch.

To provide an efficient and effective point of contact for new and existing personal market customers.

To ensure that the customers’ banking needs are identified and fulfilled efficiently and cost- effectively, while managing the risks associated with new accounts, mandates and specimen signatures

To manage and supervise customer-facing staff within the service area in order to meet and exceed customer service expectations for the Branch

To maintain a high level of administration within the department Education

Roodepoort High School

Matric, 1994

Afrikaans – First Language

English – Second Language

Typing

Mathematics

Home economics

Biology

Additional Skills

Awards and

accomplishments

Personal Details

References

Proficient in Microsoft Office

Bilingual in Afrikaans and English

Customer Orientated

Problem Solving

Strong Work Ethic

Handling Pressure

Critical Thinking

Team Driven

Excellent Knowledge of Branch Banking

Able to fulfil most team leader position

Regular Beyond Excellence received for teamwork, innovation, leadership

15 Year long service award

Multiple invites to PBB awards functions

22 Year service for Standard Bank

Full Names: Marilize

Surname: Heyns

ID Number:761**********

Gender: female

Date of Birth: 1976-12-17

Relationship Status: married

Nationality and EE Status: South African, White

Adri Roos, Branch Manager, Standard Bank, 083-***-****

Nicolien de Bruin, Team Leader Customer Service, Standard Bank, 083-***-****

Contact this candidate