Desktop Support Software

Muralidharan. M

House No: **, “Santhi”, Aiswarya Nagar

East Vennakkara, Nurani (P.O)

Palakkad, Kerala – 678004

Mobile : +91-889*******

E-mail : ****************@*****.***

CAREER OBJECTIVE

Passionate to learn new technologies and to excel innovative technology application. Seeking a challenging position which will enable me to continuously learn, create, innovate and simultaneously contribute to the short and long-term goals of the organization effectively using technological & managerial skills.

WORK EXPERIENCE

ITC Infotech India Limited

Bangalore - Karnataka, India

Associate IT Consultant

28th

June 2019 – 08th

July 2020

Working as Associate IT Consultant for AON.

Installing and configuring computer applications and networks.

Talking customers through a series of actions, over chat and call to help them resolve their issues.

Giving first aid to the issues related to user access for the integrated applications

Working with network team for VPN related issues

Troubleshooting the AD related privileges

Using remote control software tools to provide fault resolution and diagnosis.

Providing support, including procedural documentation and relevant reports.

Setting up new user accounts and profiles and dealing with password issues.

Responding within agreed time limits to call-outs.

Prioritising and managing many open cases at one time.

Documenting the actions performed in the ticketing tool for further reference.

Rapidly establishing a good working relationship with customers. Trust Group of Companies

• Trust Lawyers & Legal Consultants LLC

• Al Jazeera Debts Collections LLC

Sharjah - United Arab Emirates

IT Administrator

15th

February 2015 – 15th

September 2018

Providing onsite technical support, answering support queries via phone & email.

Carrying out user administration and set up, Creating and maintaining email profiles for users.

Recording and actioning faults as reported on: PC’s, servers and laptops.

Configuring, Managing and Maintaining Networking Equipments.

Writing progress and statistical reports for supervisors and managers.

Using remote control software tools to provide fault resolution and diagnosis.

Managing and Maintaining the Servers, PC’s, Routers, Switches & Firewalls.

The update and maintenance of the IT service desk authorized user’s database.

Track monitor and report on all Help Desk incidents within defined customer service levels.

Installation and maintaining of CCTV systems, Call Recording Systems, workstations for IP/IPX based LAN.

Installing configuring administrating software applications, Backup Management, Reporting and Recovery.

Sutherland Global Services

Cochin - Kerala, India

IT Consultant

20th

June 2013 – 06th

September 2014

Working as Technical Support Officer for AT&T (American Telephone & Telegraph).

Installing and configuring computer hardware operating systems, applications and networks.

Talking customers through a series of actions, over chat session to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Providing support, including procedural documentation and relevant reports.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the roll-out of new applications by testing and evaluating new technology.

Setting up new user accounts and profiles and dealing with password issues.

Responding within agreed time limits to call-outs.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Prioritising and managing many open cases at one time.

Rapidly establishing a good working relationship with customers. EDUCATION

Course College/University Year Aggregate

B.E in Electronics & Communication

Engineering

Karpagam University,

Coimbatore

2013 68.26%

HSC Kerala State Board 2009 61%

SSLC Kerala State Board 2007 72%

TECHNICAL SKILLS

Software : MS Office, Adobe Photoshop

Operating system : Windows Operating Systems, servers SKILLS COMPETENCE

Quick learner.

Enthusiastic.

Optimistic and ready to face challenges.

Leadership quality.

Dedication and determination to achieve the goal.

Self-motivated and creative thinking.

Good Interpersonal and communication skills.

PERSONAL DETAILS

Date of Birth : 21st

September 1991

Nationality : Indian

Passport No : L2346125

Passport Validity : 26/05/2023

Languages Known : English, Malayalam, Tamil & Hindi. Marital status : Single

Muralidharan. M

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