Manager Sales
Resume:
KIMMIE PETROCKY
Tampa, FL *****
********@*****.***
SUMMARY
Dedicated and hardworking Manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
SKILLS
Conflict resolution
Critical thinking
Driving business growth
Showroom displays
EXPERIENCE
MODANI FURNITURE
Tampa, FL
Showroom Manager 06/2019 to 02/2021
Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
Promoted service-oriented environment to guests through on the spot problem solving.
Hired, trained, supervised and motivated team of three retail professionals to provide knowledgeable and fast service to every guest.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Cultivated lucrative relationships with clients through active engagement, issue resolution and selling talents.
Achieved sales goals and business objectives by motivating staff and promoting product protection plans and store recommended cleaners as an add on. Exceeded company average.
STELLAR PARTNERS INC.
Tampa, FL
Merchandise Manager 08/2017 to 04/2019
Assessed purchasing needs and reviewed in-store sales and inventory levels.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Monitored stock to maintain sufficient quantity of featured product.
Managed visual displays for our Ron Jon Surf shop to drive exposure and increase revenue.
Supervised up to 30 employees on merchandising standards.
WALMART
Tampa, FL
Assistant Store Manager 04/2017 to 09/2018
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Built proactive and productive relationships with vendors, distributors, and business agents to maintain operational efficiency.
LOWRY PARK ZOO
Tampa, FL
Retail Operations Manager 06/2011 to 06/2016
Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
Completed daily bank audits to reduce inconsistencies and mitigate risks.
Maximized productivity for team of 45-60 employees by prioritizing and delegating tasks, conducting performance reviews and addressing sales and donation store goals.
Orchestrated rollout of policies and procedures, effectively contributing to management team.
Assisted human resources through prescreening and interviewing of potential employees.
Oversaw merchandising of products across 6 main stores, plus kiosk retail outlets.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Maintained compliance with internal financial controls and protocols.
EDUCATION AND TRAINING
ASSOCIATE OF ARTS: MERCHADISING MANAGEMENT AND VISUAL DISPLAY 03/2000
International Academy Of Merchandise & Design, Tampa, FL
ACCOMPLISHMENTS
Consistently maintained high customer satisfaction ratings.
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