Service Representative Customer

Denise Ferry

Well Rounded Customer Service Agent. Great inter personal and communication skills.

Bayonne, NJ

Highly experienced Customer Service Agent having handled iver7000 clients Nationwide. Courteous friendly computer savvy. Handled a busy call center using Windows based program. Authorized to work in the US for any employer

Work Experience

Traffic Guard

City of Bayonne - Bayonne, NJ

October 2015 to August 2019

Worked outside to ensure the safety of pedestrians. Crossed school children back and fourth to school. Used my personality to say good morning or good afternoon, passed a strict background check to work along side the police safety division. Gave direct orders to children as to when to cross the street. I used my judgement in stressful situations.

Debt Collector

Law office of Mitchell N. Kay - New York, NY

April 2010 to September 2015

Experienced customer service representative worked in busy call center. Used Windows and MS Office systems, Knowledge of legal terms and procedures. Took payments adjusted accounts made legal notations. Highly adaptable possessing great interpersonal skills and communications. served over 7000 clients nationwide.

Customer service Call Center (retail)

Retail Automation Incorporated - Bayonne, NJ

February 2007 to April 2010

Managed a busy call center. Updated personal data into clients account. Handled all phone and communications. Made outbound calls to collect money on past due credit card accounts. Some clients were Mandee.s, Annie Sez, Macy"s and other retail stores. Education

Some College in Business

Hudson County Community College - Jersey City, NJ

December 1997 to June 1999

High School diploma in Technical writing typing

Bayonne High - Bayonne, NJ

September 1982 to June 1986

Skills

• Writing Skills

• Microsoft SharePoint

• Communications

• Typing Data Entry

• Windows XP

• Legal research

• Legal terms

• Project Management

• Legal Drafting

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