Robert W. Johnson Jr.

**** ********* ***** *****, ** 20721

240-***-**** adj6cg@r.postjobfree.com http://www.linkedin.com/pub/I-johnson/4b/a05/b61

Overview

I am an experienced Project/IT manager with a background in Systems Engineering. My 24-year career has been spent focusing primarily on system engineering and infrastructure project management. Through this experience, I specialize in functional and business requirements analysis, systems engineering with design and architecture, user experience, as well as stakeholder and relationship management. I excel at interfacing between end users, business partners and technology teams to influence the procurement, implementation, rollout and marketing of technology products and services across organizations. I have proven successful in developing help desk environments and implementing technology and data continuity plans that provide a better user experience, with high client satisfaction and clear usability analysis and metrics. I am a strong leader who has fostered teamwork with business partners, clients, staff and upper management. I am currently pursuing my PMP certification.

Expertise

Customer Relations & Support

Verbal and Written Communication

Project/Program Management

Vendor Analysis

Project Planning

Staff Development & Management

Budgeting

Asset Management

Data Continuity & Disaster Recovery

VMware Technologies

ERP Technologies (Microsoft Dynamics)

SOC Solutions

SAN Technologies (Compellent/EqualLogic/HP 3PAR/ NetApp/Commvault/Exagrid)

CRM Solutions

Active Directory

Symantec Netback/Backup exec Technology

Cisco UCS/Switches

Cloud Technology (Microsoft 365)

Windows Servers 2008R2/2012/2016/2019

SolarWinds

Planview

Certifications & Software

Project Management Professional (PMP) Currently Pursuing 2020

Certified Scrum Master (CSM) November 2017

Operating Systems: Windows 7, Windows 10,

Operating System Software: Office 2010, Office 2016, M365

Servers: Microsoft Server 2008 R2, 2012,2016 & 2019, Microsoft Exchange 2003, 2008, 2010, 2013 and 365 Microsoft Active Directory, Microsoft IIS Server, Blackberry Enterprise Server, Windows, ILM, DirSync, DNS/DHCP Server, Symantec Ghost, Netbackup, Backup Exec

Telecom Software: Avaya Modular Messaging applications, Cisco Call Manager, Unity Voice mail manager, Telestrat (Voice Recording)

Education & Training

Certified Scrum Master - 2017

Professional Experience

Project Manager (National Credit Union Administration)

Lumen

Herndon, VA January 2018 to Present

Responsibilities

Provide Program Management expertise in managing the client contractual agreement

Communicate effectively with peers, superiors and subordinates, as well as C-Level Executives within the client as well as CenturyLink community

Coordinate client communications including weekly and monthly reporting, crisis management and escalations

Maintain proactive customer communication to foster a high touch relationship. Develop and maintain project plans, action item lists, and conduct regular customer status meetings to keep projects and actions on track with dates and owners

Schedule and lead effective team meetings which will include customer and internal technical team resources

Coordinate support activities with internal technical teams for activities within the customer hosted environment at CenturyLink as well as the customer’s DR and remote sites

Coordinate with internal technical teams as well as the customer to provide appropriate technology solution recommendations

Serve as an escalation point 24/7 for production impacting incidents

Incident report creation and distribution

Participate with customer change control/change management activities

Facilitate resolution of issues pertaining to billing, AR, credit requests and billing disputes

Facilitate order process for customer moves, adds, changes, and deletes

Prepare, schedule and facilitate regular Client service reviews according to established recommended practices

Achievements

Successfully expand support services for O&M contractual agreements

Manage O&M Resources successfully to SLA’s

Manage internal matrixed resources to drive completion of Internal and external operational projects

Active Directory redesign and group policy management.

Implement SolarWinds Monitoring solution

SCCM configuration and implementation design

Manage migration project of Windows 7 to Windows 10

Server 2008, 2008R2 upgrade to Server 2016 and 2019

Upgrade Cisco Switch/Router infrastructure

ESX Host Refresh

Network Segmentation & Out of Band Access (iLO/iDRAC)

Develop Process and Procedures

Enterprise APC upgrade refresh

VMWare Environmental upgrades

Password Account Management Solution

Project Manager

Allegis Group, Inc.

Hanover, MD August 2015 to December 2017

Responsibilities

Responsible for accurately projecting profitability for assigned projects

Lead project scoping and estimating, assist in generating proposals, and support sales teams throughout sales process

Manage scope, coordinate resources, conduct project initiation, while tracking and reporting on issues throughout the engagement.

Provide consistent effective client delivery.

Ensure that client’s needs and expectations are met or exceeded.

Document and archive project activities, deliverables, tools and findings for future” projects.

Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.

Provide task-based schedule and cost forecasts and assist in assessing risk-based provisions

Achievements

Successfully manage International Infrastructure upgrades of Business

Procurement of new Palo Alto business partners for future endeavors.

Manage internal matrixed resources to drive completion of Internal and external operational projects.

Successfully moved offices to new office in Tempe, Arizona

Data Center Migrations

Successfully implemented Encase e/Discovery solution to Legal department

Implementation of PRISMAdirect software printing solution to Allegis Group, Inc.

Implemented SOC solution

Migration of legacy applications to current technologies

Migration of physical servers to vSphere 5.5

Senior Engineer/Technical Project Manager

Serco, Inc. (Federal Trade Commission)

Washington, DC April 2014 to August 2015

Responsibilities

Management of FTC Infrastructure including but not limited to Cisco VOIP/ Windows Servers/Cisco Switches and Wireless networks.

Design and document technology implementation. Processes workflows for infrastructure and system projects. Focused on delivering on time, projects based on business priorities and technology stability, as it pertains to the FTC move to the Constitution Center Building.

Interfacing with government counter parts and customers to provide security assessments, analyses, remediation reports and other system engineering related reports.

Netbackup Data Continuity implementation.

SCCM configuration and implementation design.

VM Ware Management

SAN Management

Implement HSPD-12 Solution for FTC

Architect and Design Storage as well as Business Continuity Plan and Disaster Recovery

Achievements

Smooth move transition of 1200+ users to new building location.

Installation and Implementation of data center to new location.

Installation of Radius Server for new location accompanied with group policy for seamless transition.

Active Directory redesign and group policy management.

Creation on Data Continuity plan for Litigation Support Services Network.

Creation of Technical Documentation for network.

VM Ware Management

SAN Management

Implementation of SCCM 2012

Institute proactive network monitoring application SolarWinds

Systems and Networking Manager

Bowie State University

Bowie, MD May 2013 to February 2014

Technical Project Manager/Engineer

The German Marshall Fund

Washington, DC February 2011 to May 2013

Project Manager/Engineer

Harris Corporation, Crucial Security (Department of Agriculture)

Chantilly, VA November 2010 to February 2011

Technical Project Manager/Network Engineer

Wiley Rein LLP (Temp Position)

Washington, DC June 2010 to November 2010

Technical Project Manager/Senior System Engineer

Goodwill Industries International, Inc.

Rockville, MD June 2007 to May 2010

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