Medical Assistant Sales

Jessenia Rivera. 386-***-****

*********@*****.***

EXPERIENCE

Convergys, LakeMary FL.— Technical Support for AT&T February 2013 - June 2014

Assist with every inbound call and satisfy their needs and help with any technical support, trouble shooting or billing question or concern they had, add or remove features from their plan, clear communication while delivering troubleshooting their device. Gold Trade Fayetteville NC. — Senior, Gold buyer

November 2012 - February 2013

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Provide customers service by greeting and assisting customers and responding to their inquiries and complaints. Direct and supervise employees engaging in sales, inventory taking, reconciling cash receipts or performing services for customers instructed staff on how to handle difficult and complicated sales by overcoming objections. Provided a high level of customer service and clients relations based on outstanding communication and interpersonal skills.

TradeIt,FayettevilleNC.—SalesManager

April 2011- February 2013

Managed all aspects of customers relation management on a daily basis which resulted in increased customer retention levels. Played a key role in developing and introducing new corporate policies and procedures that increased productivity levels and improved internal controls involving cash handling, sales, inventory control and customer services. Achieve monthly sales goals and quotas Based on volumen, gross margin, payroll, shortage, and expenses, ranking among the best of the region. Monitored employee performance, making recommendation for skill development, additional responsibility, promotional or dismissal. Recognized for the powerful communication skill, handle high-pressure situations in a professional and effective manner and use strong computer skills in daily activities. Aeroteck- Deltona Florida NCUI customer service work at home 05/07/2020 to 09/03/2020

Listen to customer, file new unemployment claims, process PÚA pandemic Covid assistant and file weekly certification a long with process escalation I work for unemployment office for North Carolina Assist with every inbound call and satisfy their needs and help with any question or concern they had, add or remove issues from their claim clear communication while delivering assistants with their unemployment claim.

TBD communication. Deltona Florida work at home

9/03/2020 to present.

Listen to customer, file new unemployment claims, process PÚA pandemic Covid assistant and file weekly certification along with process escalation I work for unemployment office for North Carolina Assist with every inbound call and satisfy their needs and help with any question or concern they had, add or remove issues from their claim clear communication while delivering assistants with their unemployment claim.

SKILLS

Listen, customer services and trouble shooting a lot of computer and technical skills knowledge. AWARDS

In every call we got to send them a survey to know if we were doing a proper call and I had 100% it was called kudos no complaint. I went above and beyond to help their needs. Won award in 2012 of the best setup and consecutive goal achieved. Customer service award from NCUI

LANGUAGES

English, Spanish.

EDUCATION

Eugenio Maria De Hostos, Mayaguez PR.— High School Diploma August 2001 - May-2004

General crouse, Diploma

Florida Technical College, Deland Fl. — Associates in Medical Assistant March 2015 - September 2016 Associates Degree

Florida Technical College, D eland Fl. Cosmetology March 2018 - September 2019

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