Ava L. Smith

*** **** **.

Connoquenessing, PA **027

724-***-****

adj66g@r.postjobfree.com

I am a graduate of Butler County Community College in 2004 with a degree in Graphic Design. Since then I have worked in various positions that I have been able to use those skills and developed excellent customer service and office skills. I have worked with computer programs most of my life and am very quick study in learning new programs. I am a team player and am able to work well in a group or indiviually. My recent position has also trained me to deal with a large group of people, mult-tasking, and problem solving, and typing at a another 45 words/minute.

I had taken a few years off to take care of my two sons. They are both in school now, and I still want to be with them as much as possible. Since they are in school I am now able to get back to work.

Education

2004 Butler County Community College-Associate Degree in Graphic Design

*Graduated Summa Cum Laude, Honor Society, Secretary of Graphic Design Club

*Graduate of Blackhawk High School-With honors -1999

Key Skills

Worked in Customer Service for 15 years

Microsoft Office Word, Excel, Powerpoint

Data Entry

Photoshop, Quick Books

Professional Experience

RAC National Service Center-02/21/2011-5/12/2012

Manager - Robert Barone

Data Entry Specialist

*Customer Service-Answering phone daily, questions, taking orders, finding and researching product issues, making sure they receive all product listed weekly

*Data Entry-Typing work orders, "Special Projects", part ordering, ect

*Completing Work orders in a timely maner and finishing work necessary for the day

Kohl Contractng Services-01/01/2006-02/20/2011

Owner-Kevin Kohl

Customer Service Specialist

*Contacting Customers-making sure customers are aware of all the aspects of the job to be done at there home.HVAC or furnace installation. Scheduling jobs and quotes.

*Researching equipment and any other information needed for jobs

*Making appointments

*Typing Contracts, receipts, and proposals

Festa Radon Technologies

Daryl Festa-Vice President-01/2005-09/2006 (Left to have a baby)

Office Manager

*Customer Service-Answering questions-Professional and residential- on Radon mitigation system. Proper fans for each system varied from size of house footprint to type of dirt in the home.Also International correspondence, billing, and shipping

*Accounts payable, accounts receivable, filing

*Shipping and receiving

*All brochures, mailers, and designed catalogue

Lifetouch National School Studios

Chris Cooper-Manager

Lead Photographer-August 2004-August 2005

*Daily taking pictures of students, working with teachers and aids

*In charge of shoot set ups

*Equipment upkeep, maintenence, and finding and improving photo quality techniques

*Inventory ordering-film, cameras, lenses, bags, cleaning utensils, etc

*Scheduling of photographers

*Photographic Training

*Making sure customers are happy with quality of photos and photographers

Referemces

Kevin Kohl-Former Employer-412-***-****

Daryl Festa-Former Employer-1-800-***-****

Shirley LaBach-Former Coworker-724-***-****

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