Customer Service

ASHLEY PARKER

*******.************@*****.*** 512-***-**** Austin, TX 78753

Summary

Personable, friendly and solution-oriented Customer Service agent with over 5 years of experience in customer service and support. Customer-focused leader and team player offering expertise in customer service, support, and sales leads. Dedicated to customer loyalty and satisfaction.

Skills

Experience

Education and Training

Penn Foster GED

• Customer service

• Payment processing

• Sales

• Call center experience

• Inbound and outbound calling

• Troubleshooting expertise

• help desk support

• Customer communications

• Resolving issues

• Professional telephone voice

Bloom Insurance Austin, TX

Customer Service Representative

09/2019 - current

• Follow a script and ask a series of questions to find the right insurance plan for each consumer over the phone

• Maintained calm, professional demeanor when faced with high demand, high volume workloads.

• Supported customers with questions or concerns they may have regarding a specific plan or service

• Getting customers transferred over to the correct department All Web Leads Inc. Austin, Texas

Call Center Agent

10/2017 - 07/2019

• Met or exceeded call speed, accuracy and metrics on consistent basis.

• Explained key information regarding products and services to customers to encourage informed decision-making.

• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Promark Research Austin, TX

Remote Call Center Representative

01/2016 - 09/2017

Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

• Completed connections between callers, departments and professionals.

• Developed strong professional relationships with employees and clients through effective customer service skills.

• De-escalated problematic customer concerns, maintaining calm, friendly manner.

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