Employee Relations Manager

James Listro

Leland, NC – 215-***-**** – ***.******@*******.*** – linkedin.com/in/jim-listro-55139536 Senior Operations Management Executive

Strategic Planning District-wide Operations Management Executive Leadership Process Improvement Process-oriented leader of large-scale operations and top-producing teams with over 25 years of demonstrated success in driving the performance and operational excellence for a well-established organization. Proven track record in achieving bottom-line results and million-dollar cost savings by dissecting complex issues, streamlining processes, optimizing service levels, mitigating risk and enhancing safety and productivity. Influential leader, skilled in directing and mentoring high-performance management teams while empowering and developing staff to organizational goals. Hands-on in leading numerous new building openings and propelling underperforming business units to profitable entities. Successful in shaping a high-performing organizational culture that engenders long-term success.

Areas of expertise

• Operational & Service Excellence • Team Mentorship & Development • Workforce Planning

• Full P&L Oversight • Lead Facilitator for Corporate Schools

• Costing Reduction/Optimization

• Key Performance Indicators • Transportation & Logistics Operations

• Health & Safety Improvement

• Employee Relations • Regulatory & Policy Compliance • Human Resource Management Professional Experience

United Parcel Service

Operations Manager

1987 - 2020

Leverage strong strategic and leadership insight in directing the overall district package operations, devising and executing robust strategic operational plans for the district focusing on productivity and service excellence.

• Lead the recruitment and development of team members by maintaining full oversight of staff-level operations including reviewing daily performance, providing direction on strategic initiatives, training and developing Package Division Managers to help them succeed in their roles.

• Cultivate and nurture partnerships within the community and promote a safe work environment.

• Engage and inspire the team to achieve maximum performance; model behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.

• Accomplish financial goals by forecasting, preparing, and controlling expenditures and staff payroll. Notable Achievements:

• Over 25 years of demonstrated career with increased levels of responsibilities; started as a part-time Unloader, promoted throughout to the Operations Manager with full accountability of over 5000 people.

• Successfully led the company’s two divisions’ Operations groups to a attain #1 ranking in the continental US.

• Spearheaded and directed two different districts to save over $6M in Safety improvements.

• Saved the company over $1M a month by devising effective cost plans, driving safety, service, performance and growth.

• Rendered transformational leadership; promoted, trained and developed over 100 management-level team members.

• Recognized for strategic acumen; consistently achieved exceptional performance ratings over the course of the career.

• Served as a Lead Facilitator for Corporate training and developing workshops. Education

Bachelor of Science in Human Resource Management – University of New Haven – West Haven, CT Community Leadership

Loaned Executive – United Way President on the Kingsway Athletic Fundraising Board for Six Years

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