Front Office Engineering
Resume:
ALEENA MATHEW
****************@*****.***
Seasoned Project Management Professional candidate and Electronics Engineering graduate, seeking for good Co-op opportunities to explore with effective professional knowledge areas and to maintain accuracy at a high standard work environment under pressure and supervision. I am confident with my self-motivated as well as managerial skills required to assist the Project Manager and the team for achieving the project milestones.
• Technical writing—ability to write and present clearly, concisely, and precisely the project documents.
• Communication-- effective verbal as well as written communication skills to collaborate with clients and internal team members to deliver results on deadlines.
• Team Player—worked in teams in producing reports, decision making, analysis and deliverables verification for successful projects.
• Multitasking—involved in different areas of project management during project monitoring such as scope validation and control, analyzing quality reports, monitoring risk register, Scheduling etc.
• Support-- supported the project lead in updating the project documents in curriculum (e.g. project execution plan, project quality plan).
• Research Ability—worked in the Research and Development department for engineering projects.
• Operational analysis – examined, verified and reported the team performance based on certain performance parameters like accuracy, time efficiency, deadline coverage etc.. Front office executive and currency exchanger Jan 2020
(Bluewater Bridge Duty Free, Sarnia)
Responsibilities:
• Store Operation – administer the guest as well as the customer departure in the outlet and assure the IT compliance to all established sectors inside the outlet.
• Professional relationship – develop a professional relationship between the clients and suppliers and aid through phone calls and virtual communications.
• Tax Rebate – assist US clients to rebate taxes on US goods in the outlet.
• Cash dealings – assist the customers in dealing with merchandises
• Client liaising - handle customer questions, complaints, and issues
• Currency exchange – update the current US currency rate with the customers and assist them with the currency exchanges.
Customer Service Executive May2019 – Dec 2020
(The South Indian Bank, India)
Responsibilities:
• Maintain clean and organized work environment to enhance firm development.
• Client canvasing was highly appreciated by the promotion of the bank schemes and faculties provided for its clients.
• Client liaising – in identifying and defining requirements, scope and objectives with 100% client satisfaction
Professional profile
Knowledge, Skills and Competencies
Work Experience
Education and Qualifications
Project Management and Strategic Leadership – Post Grad Jan 2020 – Aug 2021 Lambton College,
Sarnia Program
GPA: 2.89
Electronics and communication Engineering – graduate degree 2015-2019 Christian College of Engineering and technology
CGPA : 79 /100
Training and Certification
Cambridge International Business English entry level certificate in ESOL at Ofqual gov ltd
Microsoft 365 office tools leaning course.
References
Available upon request
Contact this candidate