Operations Manager
Resume:
Flynn Hall
London SE*8DQ
adj5nm@r.postjobfree.com
Personal Statement
A focused, analytical, and hard-working individual, with an unending passion for quality and value. Always perseveres to find and fix the source of problems and achieve the best results through clear, lateral thinking and an intuitive understanding of systems and processes. Able to collect and analyse information, digest facts/figures and grasp complex technical issues. Naturally a logical, practical and considered thinker, who loves a challenge and enjoys motivating and leading others to help achieve the best possible results in any situation. Proven ability to manage and complete projects to the highest standard, with a meticulous attention to detail and within agreed deadlines.
Core Skills
Operations Management
Project Management
Formulate Strategic and Operational Strategy
Manage Budgets and Forecasts
Technical and Administrative Leadership
Staff Recruitment/Training
Auditing/Quality Assurance
H&S and Compliance
Team Leading and Development
Inspirational to others
Continuous Improvement
Career Summary
Sept 2013 – Present Monmouth Coffee Company Ltd, London.
Operations Manager
Managed the process of developing and building a new production/office site. Site selection and preparation, complex roasting equipment installation, contractor management. Budgetary responsibility of £1.5M. Operationally leading production/retail sites. Direct reporting lines to board of Directors.
Key Achievements/Projects
Business-wide site and operational management, strategy and support.
Project Management.
Key member of the limited management team.
Close working with Finance Director on overall financial administration and operational budgetary control.
Acquired relevant product knowledge for technical design and development of roasting operations.
Development, implementation and support of health and safety, maintenance and compliance programmes.
Instrumental to setting up contracts such as green energy, the new site waste and resource management plan and carbon reduction plan.
External supplier/stakeholder relationships and communications.
Developed, implemented and maintained new ICRTouch EPOS system.
Managed move of head office/roasting facility on time and within budget.
Foster, develop, inspire and mentor others within company.
Dec 2005 – Aug 2013 Neal's Yard Dairy Ltd, London.
Operations Manager (Rapidly progressed from Retailer and Packing Manager to Ops Manager)
Operationally Managed £9M turnover business. Involved in key developmental business strategies such as software development, enterprise to secure long-term security tenure and HACCP and SALSA Planning board Member.
Key Achievements/Projects
Involved in the shareholder board meetings of Spa Terminus property development project.
Part of company’s open book management steering committee.
Research, development, implementation and training of a companywide ERP system (Microsoft NAV). Realized cost savings of over £25K on an original budget of £200K.
HACCP planning board member.
Managed move to new site.
Worked with internal marketing, sales and design teams and manufacturers to develop and produce new product packaging to extend product life and increase sales.
Responsible for developing great relationships, negotiating and monitoring service and product contracts.
Managed and led internal mail order packing process change from batch packing to just-in-time production. Improving accuracy and increasing production capacity by over 40%.
Responsible for leading and motivating a team of up to 25 people in order to ensure accurate and
fast packing and distribution of product.
Quickly attained detailed knowledge of specialist British farmhouse cheeses.
Sept 2004 - Aug 2005 Simon Johnson Wholesale, Australia.
Wholesale Manager
Managing a small team in a specialist food industry - motivating others to work to tight deadlines and to highly exacting standards.
Key Achievements/Projects
Development and maintenance of customer relations to encourage new and repeat business.
Communication of the specialist product knowledge to increase perceived value, ensure correct treatment of product after sales and also to ensure all wholesale customers have the correct information to then sell it on, so maximizing sales.
Organisation of customer orders and invoicing. warehouse management, stock control/rotation.
June 2001 - August 2004 Chokeby Road, Australia.
Production Manager
Chocolate production, including standard and unique lines and the development of new product, using a variety of bespoke and hand-made production techniques.
Key Achievements/Projects
Chocolate production.
Pricing, marketing, and packaging of product.
Conducted regular product demonstrations/presentations in order to entice and educate.
Health and Safety training which enabled me to create and maintain the company's HACCP plan.
Staffing - including recruitment and selection of new staff and management of the team.
July 1999 - October 2000 Gusto Bueno, Australia.
Owner Operator
Conceived, designed and built my own café business.
Key Achievements/Projects
Café construction from initial unfitted shop to a running business.
Duties throughout the business, including head chef, stock control, staffing and management
accounts, advertising, promotion and marketing.
Built up a large and loyal customer base and solid business so that it could be sold on as a going concern.
University Education
1998 Edith Cowan University - Western Australia
4th year Post Graduate Degree
Bachelor of Psychology
1995-1997 Edith Cowan University - Western Australia
Bachelor of Arts - Psychology and Public Relations
Interests
Enjoys a curious exploration into personal movement practice and being my best self, interest in art and design, food and cooking, breathing and digestive health, platform diving and an appreciation of connections with good friends. I’m also known to bake the odd cake!
References available on request
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