System Administrator Manager

PROFILE

Highly motivated Senior System Admin with nine-year experience configuring, monitoring, upgrading and maintaining system hardware, software and related infrastructure.

Strong analytical skills; able to work with technicians and clients from various backgrounds; readily adaptable to a dynamic environment, working in a team

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows XP, Vista, 7, 8, 8.1, 10 PRO&ENTERPRISE Mac os x, ios, Android Airwatch, Server 2003, 2008, 2012

TROUBLESHOOTING: PC, Laptops, Surface Pro 2,3,4 Printers, Scanners, VOIP phones, iPhones, Android Phones, Tablets, Hardware and Software. Domain and Active Directory.

NETWORKING: SMTP, HTTP, HTTPS, DNS Server, DHCP, IPV4, IPV6, IMAP, POP, MX record.

APPLICATIONS: SCCM, MS OFFICE from 2003 to 2016, OFFICE365, PACS, Intelerad, Sage 50, TeamViewer, MS EXCHANGE Server2010/2016. Virtualization, Virtual Box, VMWARE. Virus and Malware removal, Avast, Kaspersky, Micro Trend Micro, Lotus Notes, Reflection,

HARDWARE: Managing and Maintaining rack-mount server hardware and components. Change and if possible fix all laptop parts, Motherboard, Ram, HDD, SSD(M.2)

COMMUNICATIONS: FTP, SMB, VPN, VDI, Citrix, Remote Desktop (RDP), Remote Assistance, TeamViewer, Skype. Remote Control Viewer via SCCM.

FAMILIAR WITH: Cisco Switches and routers. FTP on Windows

WORK EXPERIENCE

Senior System Admin: Wipro, contractor for Northern Trust Bank Toronto, ON (nearly 20,000 employees across offices in 20 states and Washington, D.C., and 23 international locations)

March 2018 to present

The task I am performing here is almost like what I have been doing at NTT DATA but I have more permission on AD so I can disable or enable accounts, add the users to some needed AD groups to give them access to a specific application.

●Networking: SMTP, HTTP, HTTPS, DNS Server, DHCP, IPV4, IPV6, IMAP, POP, MX record.

●Troubleshoot VPN, VDI, Pulse Secure, Register VIP Access, push needed apps to the user’s machine through SCCM, push DSO.

●Customer support over the phone (Jabber), Skype message or via remote app (SCCM, Windows Remote assistance, Windows RDP (Remote Desktop)

●Changing the HP backup server tape on a daily basis

●Imaging laptops and desktops Windows 7 & 10 Enterprise

●Inventory control, scan new delivery items and update Service Now and SharePoint

●Service Now Ticketing System (Inventory management and close the tickets within SLA), Imaging windows 7&10 Enterprise, build media for Win7&10 image, configuration Manager (SCCM), Blancco Wiping tool. Replacing used printer Toner, Empty or replace the Toner Basket on HP and Ricoh Printers

●A/V conference room support on a daily basis. Zoom Video Conferencing, WebEx Video Conferencing, Skype video conferencing.

●Using Remote assistance, Remote Control Viewer via SCCM, RDP, Skype and TeamViewer to remote into user’s PC and resolve their issues.

●Update Inventory in Service Now and SharePoint

●Update iPad software

●Help users to install and troubleshoot the apps they have on their machines like, Lotus Notes, Microsoft Office Suite, Reflection, Snag it, Bridger, Adobe, …

●A/V conference room support on a daily basis.

●Upgrading the PCs based on the depreciation date on Service Now.

●Lifecycle old PCs and hardware.

●Ricoh Equitrac GS Setup, RICOH SOP Designer tool. EQ Deployment tool. Using RIM (Remote Install Manager) to install Licence for Ricoh Printers. Global Scan NX setup on Ricoh. Install add/remove, configure printers on Server (Print Management).

●Configure SNMP string on Server via RDP. RICOH PCC(Print and Copy Control) configuration.

●research errors using online resources like Google

System Administrator, Implementation Partner: NTT DATA, End Customer: Amgen Inc, Burnaby, BC March through September 2017

Provide technical support for both hardware and software issues for internal and external users

●ServiceNow Ticketing System (Inventory management and close the tickets within SLA), Imaging windows 7&10 Enterprise, Build media for Win7&10 image, Aternity Monitoring System Familiar with SCCM, HDD Wiping tool. Replacing used printer Toner, Empty or replace the Toner Basket….

●Onboarding new hires and off boarding the leaving ones

●Respond to and resolve help desk requests

●Phone support, Android, iPhone, iPad.

●Accurately and efficiently documenting clients’ issues and related resolutions

●Track help desk tickets using software to resolve the issue or escalate it to the proper resolver group

●Upgrade systems and processes as required for enhanced functionality and security issue resolution

●Prioritize problems, escalate high priority requests

●Install and test computer-related equipment

●Monitor the system daily and respond immediately to security or usability concerns

●Create and verify backups of data

●Access to Active Directory remotely via Remote Server Admin Tool

●A/V conference room support on a daily basis.

System Administrator, Roy’s Copier Service, Burnaby BC May2016- Feb.2017

●Networking Printers, Setup switches & Routers, provide technical support & troubleshoot in field, on the phone and remotely using TeamViewer. Day to day support to PC, Mac users from the oldest one to the Latest “Sierra”, Laptop users. All windows Operating systems from Windows Xp to Windows 10. Different type of troubleshooting on both Windows and Mac like IP issues, WIFI setup, File sharing, Software Updating, File Sharing and Permission.

System Administrator, Ville-Marie Medical Center, Montreal, QC May2012-Nov.2014

●Provided Tier-1 day to day technical support to the internal users like all the PC and laptop issues that occurs, Hardware or Software, IP conflict, resolving problems with wireless network, Basic Server Issues, NIC configuration. It was done through phone, in person or via email. Updating the windows programs and software, updating the anti-viruses. Upgrading XP to Windows 7 or 7 to 8

●All supports have been done through the phone, email or in person

●I setup Outlook settings when they cannot send or receive emails or leave a message when they are off for few days, or other settings for viewing etc.

●Install and troubleshoot Windows XP Pro, Vista, 7, 8, 8.1 Pro.

●Fixing the Browser issues especially when they are slow or viral. Remove the annoying ads from the Browsers to speed up the machine.

●Do the necessary settings on new cell phones, Android, iPhone, Blackberry, to be able to work on internal network.

●Setup brand new PCs or Laptops from scratch, install operating system, install all the needed software and activate them like Office, Anti-Virus etc. Join them to the domain, update them and hand in to the users.

●Creating a new user on Active directory Server and or on MS Exchange server for the new employees.

●Setup projectors, IP cameras, phones, video and audio systems for doctor rounds to be able to have a video conference.

●Install and setup network printers, join it to the network, fax machine and scanners, do the all necessary settings like double sided printing, fax confirmation send & receive print out.

●Order online new software and needed hardware.

●Familiar with Windows 2003 Server Active Directory settings and installing and also Windows 2008 Server – Microsoft Exchange 2010-DNS, DHCP, TCP/IP, Remote desktop, using TeamViewer for remote support.

●Supported clients to resolve all PCs, laptops, Printers, Scanners, iPhones, Tablets, Android phones issues they may have.

●Setting up radiology software such as PACS (intelerad).

System Administrator, Pars Consulting Engineers 2005-2009

●Networking: SMTP, HTTP, HTTPS, DNS Server, DHCP, IPV4, IPV6, IMAP, POP, MX record.

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●Various types of software and hardware troubleshooting.

●Windows XP, Installing, Troubleshooting.

●Windows Server 2003, 2008 DHCP (Basic settings).

●Office & Outlook, Installing, Troubleshooting.

EDUCATION

A.E.C. Microcomputer and Networking Systems 2011- 2012

Herzing College, Montreal, Canada

Covered courses in Herzing:

A+ Certification: Introduction to Computing & Application Software, Computer Architecture, Peripherals, Electronics for Network Specialists, Technical Support

MCITP WINDOWS 2008: Networking, the Windows Operating System, Mathematics for Network Specialists, Managing an Enterprise Network, Communication and Electronic Mail

CERTIFICATION

●HP PC Hardware Diagnostics UEFI June-9-2017

●HP Service Qualification Exam June-2-2017

●Amgen User Roles 9 Self Course May-8-2017

●Starting a business, School of business, Concordia University, Montreal QC Feb.2015-Aug.2015

MS-201: Implementing a Hybrid and Secure Messaging Platform

KIA BAHRI

35 Leacrest Rd.. Toronto, Canada. 647-***-****, **********@*****.***

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