Engineer Assistant

ABRAAM GIRGIS

**************@*****.*** 917-***-**** Staten Island, NY 10314

Skills Problem Solving & Critical Thinking

IP Address Structure

Network Protocol Expertise

Network Security Protocols

DNS Implementation

Malware Analysis

Windows & Linux

Troubleshooting

Experience System Engineer 12/2020 - Current

ATANE Consulting New York, NY

Planned, implemented and integrated updated system-oriented projects Built and oversaw network infrastructure comprised of various virtual products Assisted remote employees and made recommendations on handling system problems at home offices

Provided exemplary helpdesk service and support to assist customers Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.

Applied system updates to reduce impact to efficiency and equipment. ITSM Consultant 05/2020 - 12/2020

FDM Group New York, NY

Received training in the FDM Academy's Information Technology Service Management (ITSM) programme. Modules completed include:

Professional Skills including development lifecycle, presentations & report-writing; Financial Industry Awareness including Debt Instruments, Equities, Taxation, Derivatives, Investment Funds & Financial Markets;

Excel including Solver, Aggregate Functions, Nested If statements, V-Lookup; Project Management Professional (PMP) prep course; SQL based on ORACLE including DML, triggers, joins and indexing; UNIX including Vi Editor, Shell Scripting;

Business Analysis including strategy analysis, business process modelling, requirements engineering and business case development

Filing and Immigration Assistant 12/2018 - 05/2020 Angel Group Immigration Morganville, NJ

Researched documents and publications to use them as support in client cases Maintained and organized case exhibits and evidence for trials Wrote well-researched and articulated legal briefs, pleadings and statements Education and

Training

Master of Science: Cybersecurity Expected in 05/2022 New York University Tandon School Of Engineering Brooklyn, NY Bachelor of Science: Criminal Justice 05/2016

St. John's University Jamaica, NY

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