Business Analyst

W O R K E X P E R I E N C E

Conduct daily audits and progressive coaching for multiple

LOBs.

Handles project coordination, planning, and implementation across multiple teams.

Creating functional and technical reports.

Acquire BPO

Business Quality Analyst June 2019 - present

Managed complex technical queries providing longtime resolutions.

Team management with weekly to monthly reporting on deliverables.

High-level customer service that exceeds above metric targets. Concentrix Convergys

Senior Technical Advisor & Team Lead Trainee Dec 2014 - Sept 2019 E D U C A T I O N A L H I S T O R Y

Far Eastern University

BA in Communication June 2012 - 2014

A W A R D S R E C E I V E D

Top Quality Analyst Team for

Acquire BPO (2020)

Top Commercial Coordinator

for Seven Media Offshore

(2019)

Top Agent for AT&T Technical

Account (2015-2016)

105 K-10th st. Brgy. East Kamias

Quezon City, Philippines

+63-945-***-****

@/nicomateoinciong

***************@*****.***

C O N T A C T M E A T

S K I L L S S U M M A R Y

Project Management

Multimedia Expertise

Stellar Communication

System & Technology Literate

Process Improvement

Staff and User Training

Q U A L I T Y A N A L Y S T

NICOLAS MATEO L. INCIONG

P E R S O N A L P R O F I L E

I am a Quality Analyst with holistic knowledge of process development and behavior tendencies. I am also

experienced in coordinating system technologies that are media related. My objective is to focus on business growth thus continuing stellar leadership.

R E F E R E N C E S

Francis Fujita +63-905-***-****

Senior Officer for Multimedia Account

Antonina Butlig +63-955-***-****

Senior Quality Analyst for Acquire BPO

Mark Constantino +63-975-***-****

Senior Customer Service Support

Contact this candidate