Shift Leader
Resume:
MAIA CASHAW
** ***** ***** **, **********, DE ***10 adj584@r.postjobfree.com
OBJECTIVE
Former customer service associate looking to transition into a new career path.
SUMMARY OF QUALIFICATIONS
Strong customer service skills.
Fast promotions due to exceptional work ethic.
Well-versed in Microsoft Office.
Able to adapt quickly and problem solve.
CAREER HIGHLIGHTS
2019-Present Brew HaHa! Wilmington, DE
Shift Leader
Open and close registers for staff members, count register drawers, resolve cash overages and shortages.
Ensure the shift is adequately staffed.
Develop and assign tasks to staff members, oversee completion of tasks.
Resolve customer issues.
Train new hires.
Provide recognition and constructive feedback throughout the shift as appropriate.
Provide needs analysis for senior department leaders and develop solutions for meeting business learning needs.
Counter Crew
Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
Packaging food and beverages for sale.
Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods.
Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
Updating signage and displays to attract customers.
Taking inventory and replenishing items in display cases, at tables, or behind the counter.
Working in as part of a fun, high-energy team.
Adhering to all food safety regulations and quality controls.
2018-2019 Old Navy Wilmington, DE
Brand Associate
Promote product and encourage everyone to do the same.
Listen to the customer and observe non-verbal cues to anticipate service needs.
Offer product suggestions and add on additional items when engaging with customers.
Demonstrate a sense of urgency and pride while executing tasks and processes.
Maintain a clean and safe environment that prevents loss and minimizes risk.
Keep our product folded, sized, in-stock and our visual elements maintained on the salesfloor.
Return go-backs from the fitting room to the salesfloor.
Welcome customers to the fitting room and keep the area neat, clean and organized at all times .
Engage in genuine conversation while completing cashwrap transaction processes quickly and accurately.
Keep all cashwrap supplies in stock and organized
Understand and follow all company-defined policies and procedures.
2017-2018 Burlington Stores, INC Wilmington, DE
Youth Associate
Assisting customers in locating merchandise when needed.
Assisting in floor moves, merchandising, display maintenance, and housekeeping.
Assisting in ringing up sales at registers and/or bagging merchandise.
Performing other tasks as assigned by manager from time-to-time
Manage the entire Youth department and any part-time/seasonal associates.
Manage Selling Floor, Recovery, Sizing, and Fitting Rooms.
Cashier
Deliver excellent customer service with a positive, professional attitude.
Accurately and efficiently ring on register.
Process layaways, returns, and exchanges
Perform other tasks as assigned by manager from time-to-time.
2015-2016 Regal Entertainment Group Philadelphia, PA Floor Staff
Box Office: Operate Point of Sale (POS) system including cash, credit card, traveler’s checks, gift card and coupon transactions; ensure tickets are sold in accordance with policy; respond to guest phone calls and in-person inquiries
Concession: Conduct POS transactions; comply with all food safety laws; tracked concession stock inventory; operate all concession equipment
Usher: Direct guests to appropriate auditoriums and seats as necessary; conduct theater checks; settle seating disputes; credentials of patrons desiring entrance into press box and permit only
authorized persons to enter resolved in-theater customer concerns; assist patrons with special needs.
EDUCATION
Wilmington University, Wilmington, DE Major: Biology
Expected Graduation Date: April 2022
Contact this candidate