Manager Front Desk
Resume:
MARK H. BRUSATTI **** MANELY AVE.
GRANITE CITY, IL 62040
**********@*****.***
OBJECTIVE:
Utilize my 15 years QSR experience in a fast paced restaurant environment
EXPERIENCE:
Assistant General Manager, Manna Inc, St. Louis MO 1/2020-1/2021
Shift Management
Assign crewmembers with various skill sets to prioritized positions
Set the tone for high level of guest satisfaction
Review guest feedback and share with crew
Count inventory and close the restaurant while setting up AM shift for success
General Manager, U.S. Beef Corp, St. Louis, MO 2006/2020.
Manage operations of an Arby’s restaurant
Monitor actual labor hours for budget compliance
Monitor cost of goods and supplies via mid month and end of month inventory
Identify and control cash and inventory shortages on a daily basis
Prepare inventory and supply order on a weekly basis
Train new and existing staff on proper operating procedures
Supervisor, Wrigley Field Concessions, Levy Restaurants/Aramark, 2004/2005
Maintain efficient operation of front line concession stands, kitchens, and portable concession stands.
Identify and control cash and inventory shortages
Order and verify the receipt of product and supplies
Compute draft beer and mai tai yields
Maintain stringent sanitation and safety standards
Address customer service and employee issues
Rooms Division Manager, Comfort Suites, Schiller Park IL, 2001/2003
Manage a staff of 25 at the front desk, bell stand, housekeeping and laundry
Prepare occupancy/revenue forecasts and assist with annual budgets
Prepare staff schedules in accordance with forecasts and budgets
Establish successful up sell program for the front desk staff
Review and correct travel agent commission and guest reward invoices
Promoted from housekeeping manager
Assistant Front Office Manager, Talbott Hotel, Chicago, IL 1998/2000
Manage second shift front desk staff, PBX, housekeeping and engineering
Leader in suite up sells for 16 consecutive months
Monitor rooms inventory to achieve maximum revenue
Communicate extensively with group leaders on group check ins
Emergency night auditor
Locate rooms and negotiate rates in walk situations
EDUCATION:
Northern Illinois University, B.S. Accountancy
St. Louis Community College, selected courses in hospitality management
Harold Washington College, Intro to Spanish
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