Office Front

RIZIKI SIDI RAMADHAN

CURRICULUM VITAE

PROFILE SUMMARY

A passionate and detail oriented professional with an educational background in Front Office and Human Resource Management. This has enabled me learn the art of communicating with people in a way that best appeals to their needs thus graced me with competencies in: Management, customer care, administration, communication strategy, and teamwork. Being a great communicator who supports teamwork and embraces development I consider myself an asset to any result oriented organisation. My focus is to secure a position that will enable me better leverage the skills and expertise acquired towards attaining organizational goals.

ACHIEVEMENTS

Team Leader role

I was able to manage a group of (57) interns ensuring all their needs and queries were met

Customer Service skills

I was able to enhance both staff and customer experinces at the front desk on a daily basis

PERSONAL DETAILS

Year of birth: 4/01/1994

Gender: Female

Nationality: Kenyan

Marital Status: Single

Spoken Languages: English and Kiswahili

EDUCATION

2017-2019 Diploma in Human Resource Management - Kenya Institute of Management

Relevant Modules:

Practice of Management

Financial Management

Quality Management

Research Methods

Human Resource Management I

Labour Economics

2017 Certificate in management - Kenya Institute of management

Relevant Modules:

Busssiness Mathematics

Principels of Management

Principles of Accounts

Business Communications & Office Management

Enterpreneurship

Pribciples of Purchasing

Inroduction to law

Principles of marketing

Human and Public Relations Management

Customer Relationship Management

Information and Communication Technology

2014-2015 Diploma in Front Office/Receptionist - Nairobi Aviation College (KNEC)

Relevant Modules:

Communication Skills

Customer Services

Office Procedures

Computerized Documents Processing

Telephone Procedures

Public Relations

Information Communication Technology

Reception

2014 Certificate in computer studies - Mombasa Aviation Training Institute

Relevant Modules:

Introduction to Computers

MS Office Word

MS Office Powerpoint

MS Office Excel

MS Office Publisher

MS Office Access

MS Windows 7

The Internet

2007-2011 Kenya Certificate of Secondary Education - Bright way Girls High School

KEY SKILLS AND COMPETENCIES

Communication skills: A good communicator who is confident when speaking with excellent listening prowess. I am sensitive to subtle nuances in language and culture because my job involves communicating with a range of people across different mediums (social media, in person, on the telephone and in writing) across different territories.

Research skills: Ability to keep track of fast-paced markets and be knowledgeable about your clients and their needs, capable to keep up-to-speed with current affairs and enjoy learning about new markets.

Typing skills: Ability to type and document information clearly and accurately.

Creativity: creative niche when coming up with new ways to promote businesses and approaching new clients.

Customer service: Ability to ensure customer satisfaction by striving to work with professionalism and quickly solve problems which goes to ensuring customer loyalty and satisfaction.

Team work and socialization skills: Ability to work with people of different nationalities, religions and cultural backgrounds.

ICT Competence: Proficient in handling all MS Office, emails and internet.

WORK HISTORY

1) January – December 2020

Internship Programme at Kenya Revenue Authority (Mombasa)

Position: Intern

Duties:

Preparing weekly reports and forwarding them to the assistant manager for approval

Receiving and recording CV’s for job/attachment applicants on the HR database

Dispatching of letters to the appropriate recipients whether to the Headquarters or within the building

Managing responses by handling employee and customer queries

Counter checking leave forms for contract employees whether they are correct e.g. Balance days, start and end date of employee’s leave

Participated in hiring and carrying out performance appraisal using the SAP system

General Data entry

Helped both staff and customers in job applications in the erecruitment portal

Coordinating with the HR officers to organize HR meetings,functions and writing minutes in the attended meetings

General filling

Receiving visitors at the front desk

Receiving staff overtime and meal allowance claim forms and dispatching them to the relevant persons for payment

Analysing housing applications for employees whether they qualify or not and forwarding them to signatories

Receiving invoices like accident claims and verifying details before dispatching them for payment

Receiving Laptop loans and dispatching them to headquarters

Assisting in receiving cheques ensuring that the recipient signs and make copies for the office

Drafting deployment letters and dispatching them to the appropriate recipients

In charge of all Interns January to December 2020 intake

Changing of leave approvers using SAP system upon staff request ensuring that they have filled in the required form

Analysing loans for employees whether they qualify or not and forwarding them to the manager

Recording casual payments and dispatching them to Finance office for processing

Distribution of uniforms to employees while keeping records neatly for future reference and accountability

Receiving welfare application forms on behave of the Assistant Manager as part of daily mail from Headquaters

Using SAP system to request for office stationaries through inventory reservation twice a week

Making presentations weekly and monthly for knowledge transfer purpose to staff

2)May – August 2019

Attachment Programme at Kenya Revenue Authority (Mombasa)

Position: Attaché

Duties:

Dispatching of letters to the appropriate recipients whether to the Headquarters or within the office building.

Ensuring customer and staff queries are resolved by offering assistance where need be

Changing leave approvers in the SAP system

Receiving and recording CV’s for job/attachment applicants on the HR database

Receiving and Checking Meal Allowances and Overtime claims having them assessed for stamps and dispatched to headquarters for payments

Handling of confidential Files upon request

Handling Medical Invoices both Inpatient and Outpatient and dispatching them for payments to Headquarters

General filling on a regular basis

Data entry

Receiving Incoming mails and ensuiring that they are recorderd accordingly

Dispatching outgoing mails to headquarters on a daily basis both confidential and general

Receiving visitors at the front desk

Opening of new files for staff both regular and confidential

Providing customer service to both clients and staff

Receiving sick sheets and Recording them for monthly report updates

HOBBIES & INTERESTS

Travelling

Swimming

REFEREE

1.Kenya Revenue Authority (Southern Region)

Christine Maangi - Assistant Manager (HR)

P.O Box 90601 - 80100, Mombasa

Email: Christine. ******@***.**.**

2.Kenya Institute of Management - Nairobi

Stephen George Kilonzo

P.O Box 437**-*****, Nairobi

Email: ***@***.**.**

Tell: 070******* / 073*******

3.Nairobi Aviation College- Nairobi

Madame Angelica

P.O Box 2018 - 00100, Nairobi

Email: ****@***.**.**

Tell: 072*******

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