Customer Care Sales

Tracey Nobles

*** ******* ****** *** *** Casselberry, Fl

***********@*****.*** 352-***-****

Education:

High school diploma: 2019

Eustis High School

RESUME OBJECTIVE

Server with 20+ years of experience in the service industry. Possess a keen knowledge of wines, entrees and the responsibilities of a successful restaurateur. Aiming to leverage my knowledge to effectively perform a server position at your restaurant.

SKILLS

Problem Solving

Adaptability

Teamwork

Customer Service

Communication

POS Terminals

Education

Certificate in Food Handling and Safety

Experience

Server 10/19 to 1/2021

Armondo’s, Winter Park, Fl

. Advanced knowledge of wines

. Giving the upmost respect for our guest

. Assist Hostess when I was needed

. Knowledge of Menu

. Team work

. Consistently producing the highest guest check average

. Up sale as much as possibly I could with the training and skills I was given

. Customer Care

. Ensuring our guest has an amazing experience from the moment they arrive to the moment they leave

Server 4/2017 to 5/2019

The Lazy Lobster Steak and Seafood, Sarasota, Florida

. Dedicated to ensuring customer satisfaction by remaining accessible and friendly

• Presented menus to guest and answered questions about the menu, making recommendations upon request

• Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating and thanking guest.

• Presented wine samples for guest to taste, and opened bottles for them upon their approval.

• Consistently achieved the highest guest checks average by selling additional food and beverage items.

• Memorized restaurant’s wine stock and accompanying meals, leading to daily wine sales and upselling

Server, 2/2014 to 3/2017

Highland Street Cafe’ – Mount Dora, Florida

• Thorough knowledge of menu offerings.

• Skilled at anticipating. Identifying and fulfilling guest needs and clarifying special orders.

• Success multitasking while reaming professional a courteous in fast-paced environments.

• Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.

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