Customer Service
Resume:
Curriculum Vitae
Shahrukh Mirza Baig
R-*,Puspraj Hos Soc, 90ft,Sakinaka Mumbai-72
**************@*****.***
Objective
To be a part of organization where the management structure recognizes and rewards loyalty, honest, hard work & ambition of an employee by providing growth opportunities and necessary infrastructure that could contribute to the success of the company.
To acquire a demanding position in an environment where I can best develop my skills and education.
Skills & Abilities
Creativity in Marketing Strategies.
Organizing & Developing Activities.
MS Office.
Experience
Customer Service Associate – Athena
14/10/2017 To
20/10/2018
Worked For Reliance General Insurance Process
Voice Department:-Receives call from customers & resolves their query.
Service Recovery Desk: - Convert DSAT customers into satisfied customer.
Customer Service Associate– Mahindra Integrated Business Solutions.
22/01/2019 To
02/03/2020
Worked At Mahindra Integrated Business Solutions.
Voice Department:- Calling customers who have shown interest for Club Mahindra holidays Packages & Brief them them about product and avail an appointment.
Email Department: - Forwarding customer details, appointment details and other related documentation over email.
Client Service: - Coordinate with clients and customer for faster resolution.
Customer Service Associate– Firstsource Solution. Ltd.
21/09/2020
Worked At Firstsource Solution. Ltd.
Chat Department :- Chating with customers who are customers of Comcast & resolve their technical issue
Email Department: - Forwarding customer details, appointment details and other related documentation over email.
Co-ordination with the team leader about new sales and services which are issued by me.
Education
Passed S.S.C From Lokmanya Vidya Mandir with 53%
Passed H.S.C From Pinewoods International High School With 72%
Hobbies
Watching Cartoons
Writing Scripts
Declaration
I hereby declare that above mentioned information is correct up to my knowledge and I bear the responsibility for correctness of above mentioned particulars.
Date:
Place: Mumbai
Shahrukh Mirza Baig
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