Enterprise application supervisor
Resume:
Noor Alnaqshabandi
Enterprise Application Supervisor
Dynamic AX (ERP), CRM, IT Service Management
****.****@*******.***
Erbil, Iraq
linkedin.com/in/noor-saeb-55b944bb
noor.saeb91
EDUCATION
B.E. In Information System Engineering
Erbil Technical Engineering University
2009 - 2013, Erbil, Iraq
CERTIFICATES
IBM Certified Deployment Professional-Smart-cloud Control Desk V7.5 Service Request Management. IBM Certified Associate-Smart Cloud Control desk V 7.5 Fundamentals. ITIL® Foundation Certificate in IT Service Management. Oracle Cloud Infrastructure 2019 Certified Architect Associate Oracle Autonomous Database Cloud 2019 Certified Specialist Oracle Cloud Infrastructure Foundations 2020 Certified Associate Professional Scrum Master I (PSM I)
SKILLS
Microsoft Dynamics AX 2012 and AX D365 FO :- Previous experience and knowledge in a supportive role with Microsoft Dynamics AX 2012 and evaluate gaps in the current system and improve business processes. IBM Control Desk:- Demonstrating experience in IBM SCCD to implement Tivoli Process Automation Engine technology on Asset Management for IBM Control Desk 7.6, Tivoli Service Request Manager, Tivoli Asset Management for IT, and other applications run off the TPAE architecture.
Communicated with the client to obtain an understanding of their environment, challenges, escalation processes and apply that information to support the smooth transition to the new helpdesk application. Utilizing existing structure to translate ticket categories and group names to the new system structure. Identified and escalated issues with the migration to ensure they were addressed and resolved. Derived and tracked action items to ensure the project is completed on time and with minimal downtime to the client. Led in customer service process re-structuring and improvement, contributed in implementing CRM systems using Salesforce, Excel VBA to generate customer facing reports.
Resolved problem in operation glitches, data feed timing issues, Web Sphere set ups and work with job scheduler. Collaborated with project management teams.
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WORK EXPERIENCE
Enterprise Applications Supervisor
KOREK TELECOM
07/2017 - Present,
Manage Enterprise application team tasks and duties in an agile development environment and make sure all the proper documentation and management tasks are fulfilled
develop, design, customize, and maintain a company’s computer applications and related systems like Dynamic AX 365, IBM SCCD, iRM SIM Registration system
upgrade IBM Product to the latest version
Provides input into and supports the execution of operations management, service management, and software development methodologies & processes, incident and change control processes. leads the creation and review of change requests to ensure facilitation of and adherence to the Change Management processes. Overall knowledge in EDMS, Archiving system
Senior Enterprise Application Engineer
Korek Telecom
07/2017 - Present, Erbil, Iraq
Worked as application administrator on MS Dynamic AX (creating workflows, managing user’s issues, PR issues, Delegations, Etc.). Work on highly complex customer technical issues requiring sound judgment in order to resolve problems and provide recommendations.
Maintain exceptionally high standards of design and code quality at all times, including architectural, security and scalability standards.
Perform case management functions to keep cases up to date and accurate. Devise creative and innovative approaches where established criteria do not exist. Review and distribute pertinent cross-functional information (e.g. Sales, Customer Care, Escalation Management, External Vendors). Answers questions about installation, operation, configuration, customization, performance, and usage of appliances. Administrate Teleco-CRM application and managing issues from 1st / 2nd line service desk analysts. Fully administration on application and server for IBM SmartCloud control desk (experience 5+ Years ). Upgrade and managing All IT digital request based on any desired flow. Application Support Engineer
Korek Telecom
09/2013 - 06/2017, Erbil, Iraq
Commended for quickly resolving complex issues including system crashes. Consistently logged and monitored ticket status to ensure fast, quality resolution of every issue. Working on 3G offer support and writing SQL script to run daily reports. Handling UAT and production test for E-registration application. Provide support in person, on the phone, or even over the computer. Consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. Possessing specialist knowledge of operating systems, devices, applications and software PROJECTS
•IT Asset Management using IBM SCCD 7.6
• Upgrade IBM Control Desk version 7.5 and upgrading existed WebSphere Application Server Network Deployment instance to 8.5.5.
• Change Management configuration using ITIL Method on IBM SCCD 7.6 Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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REFERENCES
All references are available upon request.
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