Sales Representative Service

Jonathan Park

East Stroudsburg, PA *****

570-***-**** ********.********@*****.***

www.linkedin.com/in/jonathan-e-park

Customer Service Representative

Telecommunications professional with extensive experience in technical assistance, retail sales, and customer service, both in-person and on the phone. Successfully managed work-at-home customer service team, providing technical support help and motivation. Implemented procedures maximizing loss prevention. Familiar with common software programs and troubleshooting computers as well as mobile devices.

Technology Personnel Management Customer Service

Troubleshooting Inventory Management Sales

PROFESSIONAL EXPERIENCE

Verizon Wireless - 06/ 2007-1/2021

Solutions Manager – Stroudsburg, PA 8/2018 – 1/2021

Responsible for personnel management

Responsible for inventory management

Responsible for customer satisfaction

Responsible for troubleshooting technology issues

While part of a management team, our store led the district and territory in new activations, accessory revenue, and insurance-acceptance-rate multiple times.

Achieved Director’s Club, an award for being part of a management team that led the store to be one of the top selling stores in the territory for the year.

Sales Representative – Various Locations 4/2008 – 8/2018

Responsible for a monthly sales quota for new activations and upgrades

Responsible for complete wireless service sales including accessories and data, matching Verizon’s products and services to the customer’s needs

Responsible for selling with integrity and satisfying the customer

Responsible for selling Verizon Wireless service to small businesses

Led the district and territory in new activations, accessory revenue, and insurance-acceptance-rate multiple times. Contributed to store leading district and territory in multiple metrics. Achieved Director’s Club, an award for being one of the top selling sales representatives for the year.

EDUCATION

East Stroudsburg University, East Stroudsburg, PA

B.A. English, B.A. Communications

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