Jonathan Park
East Stroudsburg, PA *****
570-***-**** ********.********@*****.***
www.linkedin.com/in/jonathan-e-park
Customer Service Representative
Telecommunications professional with extensive experience in technical assistance, retail sales, and customer service, both in-person and on the phone. Successfully managed work-at-home customer service team, providing technical support help and motivation. Implemented procedures maximizing loss prevention. Familiar with common software programs and troubleshooting computers as well as mobile devices.
Technology Personnel Management Customer Service
Troubleshooting Inventory Management Sales
PROFESSIONAL EXPERIENCE
Verizon Wireless - 06/ 2007-1/2021
Solutions Manager – Stroudsburg, PA 8/2018 – 1/2021
Responsible for personnel management
Responsible for inventory management
Responsible for customer satisfaction
Responsible for troubleshooting technology issues
While part of a management team, our store led the district and territory in new activations, accessory revenue, and insurance-acceptance-rate multiple times.
Achieved Director’s Club, an award for being part of a management team that led the store to be one of the top selling stores in the territory for the year.
Sales Representative – Various Locations 4/2008 – 8/2018
Responsible for a monthly sales quota for new activations and upgrades
Responsible for complete wireless service sales including accessories and data, matching Verizon’s products and services to the customer’s needs
Responsible for selling with integrity and satisfying the customer
Responsible for selling Verizon Wireless service to small businesses
Led the district and territory in new activations, accessory revenue, and insurance-acceptance-rate multiple times. Contributed to store leading district and territory in multiple metrics. Achieved Director’s Club, an award for being one of the top selling sales representatives for the year.
EDUCATION
East Stroudsburg University, East Stroudsburg, PA
B.A. English, B.A. Communications