Hoshedar Ambapardiwalla

J Block, Room No. *, Bharucha Baug, S. V. Road, Andheri (West), Mumbai, 400058 adj4ad@r.postjobfree.com

+91-900******* / +91-913*******

Nationality: Indian

As a highly professional individual with over 12 years of experience in the travel and tourism industry, I demonstrate expertise in accompanying travel groups and conducting tours. I am able to clearly communicate large amounts of information while meticulously following the itinerary. Through the application of attention to detail, I take responsibility for ensuring all operations run smoothly and timely. As a customer service pioneer, I consistently exceed expectations to ensure all individuals have a memorable experience.

KEY SKILLS

• Strong sales techniques

• A confident public speaker

• Knowledge of various destinations and excursions

• Outstanding communication and interpersonal skills

• Well organised with the ability to coordinate large groups EMPLOYMENT HISTORY

Makemytrip PVT Ltd, India Apr 2012 – Present

Tour Manager

• Arranging a gala dinner for all passengers

• Handling all queries and issues with efficiency

• Following the itinerary when conducting the tour operations

• Hosting tours on an international basis and traveling worldwide

• Ensuring all passengers are well informed of the full itinerary including all amenities

• Liaising with hotels, restaurants and the coach company to confirm all arrangements

• Providing a friendly greeting and informing guests of the travel details and stop-over points

• Checking tickets and documentation including seating allocations and special requirements

• Prioritising passenger safety by ensuring all individuals are on the coach and accounted for before moving on to the next destination

S O T C – Kuoni Travel PVT Ltd, India Jan 2008 – Mar 2012 Outbound Tour Manager

• Validating tickets and handling all enquiries or issues

• Conducting the entire tour operations as per the itinerary

• Ensuring all guests are fully aware of the timings and arrangements

• Advising on facilities, attractions and restaurants at each destination

• Checking all guests are accounted for before moving on to the next destination

• Maintaining daily reports on any incidents and events that transpire on the tour

• Welcoming groups of holidaymakers and announcing details of travel arrangements Smokin’ Joe’s Pizza PVT Ltd. Sep 2002 – Dec 2007

Senior Manager – Operations

• Maintaining financial aspects such as the food costings

• Conducting restaurant audits and conducting product marketing

• Managing daily operations to ensure all procedures run smoothly

• Maintaining the quality standard of food that is served to the guests

• Training other managers and team members in line with the company standards Pizza Hut Nov 2000 – Aug 2002

Shift Manager

• Taking charge of the Home Service Department

• Managing food costings and budgeting in compliance with the business plan

• Implementing an effective management style when leading a team of 70 staff

• Handling complaints with maximum effect to ensure the customer leaves happy

• Training team members to enhance performance in line with company standards

• Ensuring all staff are fully trained to maximum standards by conducting training audits

• Overseeing all daily operations and scheduling shifts to ensure adequate staff capacity EDUCATION & TRAINING

The Bombay Y.M.C.A. International House 1999 – 2000 Diploma in Hotel and Institutional Management

Mumbai University, India Apr 1999

Bachelor of Commerce, Major in Financial Accounting Maharashtra State Board, India Mar 1996

Higher Secondary Certificate Examination, Major in Book Keeping and Accountancy Maharashtra State Board, India Mar 1993

Secondary School Certificate

CERTIFICATES

Train-the-trainer – Pizza Hut

Elementary First Aid – B.P. Marine Academy

Personal Survival Techniques - B.P. Marine Academy Fire Prevention and Firefighting - B.P. Marine Academy Personal Safety and Social Responsibility - B.P. Marine Academy Food and Beverage Services – Hotel Sun and Sand

LANGUAGES Spoken Written

English: Excellent (C1) Proficient user (C1)

Hindi: Excellent (C1) Proficient user (C1)

Marathi: Excellent (C1) Proficient user (C1)

Gujarati: Excellent (C1) Proficient user (C1)

REFERENCES

References are available upon request.

Contact this candidate