** /** /**** - **/**/****

April **** - September 2018

** ******* **** - ** ***** 2016

NANDIPHA ZIYANDA NGAKA

** ********** ******, **********, **** Elizabeth 6211 071******* adj48h@r.postjobfree.com

CAREER OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution t o the success of the company. PERSONAL PROFILE

Date of Birth : 19 May 1990

Marital Status : Married

Nationality : South African

Known Languages : Isixhosa, English, Afrikaans

EDUCATION

Cradock High School

Matric

2008

Oxbridge Academy

Project Management

2018

EXPERIENCE

ISON BPO

Customer Care Agent

Answering customers calls,Solving customers queries, working on clarity system and sales (lead gen).

Country living(Cinnamon)

Waitress

Waitressing

Cleaning

Taking customers orders

Shoprite Usave

Cashier

Cashier

Operating till

07 October 2019 - Present

Price labelling

Packing

WNS

Call centre agent(Technical Assurance)

Solving customers queries

Using different systems: ADSL

FIBRE

LTE

EMAILS

FIXED LINE LOOK ALIKE (FLLA)

PSTN

TECHNICAL SKILLS

Demonstrated ability to use Microsoft Office applications. •Knowledge of creating and managing spreadsheets. • Skilled at researching online information for providing support to different departments. • Unique ability to prepare and present seminars using PowerPoint and multimedia tools. • Knowledge of creatin Proficient in using the Internet.

PERSONAL STRENGTHS

Excellent customer service and

communication skills (verbal andwritten).Able to efficiently work underpressure.Drive for results and leadership

skills.Deadline driven with advance communication and interpersonalskills. Organized and Time Management. Accur acy and Attention to Detail. REFERENCE

Nandipha Mafala - "ISON BPO"

Team leader

072*******

Quellette Diedericks - "Country Living (Cinnamon)" Manager

079*******

Mr S Somfiyane - "Shoprite Usave"

Branch Manager

039*******

Akhona Ndlebe - "WNS"

Team leader

076*******/081*******

NANDIPHA ZIYANDA NGAKA

ACHIEVEMENTS & AWARDS

I received Customer Care Training and I was awarded with a Customer Care Representative agent certificate.

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