Collections Representative
Resume:
Alexis Hoffman
~ ***************@*****.*** ~ 912-***-****
EDUCATION
**** ******* ***** **********, ******* – Bachelor of Science in Anthropology and Sociology, Criminology Option. Graduated with honors.
EXPERIENCE
2020-2021 CBE Group, Cedar Falls, IA
Collections Representative
Responsible for account resolution for telecommunications
●Ability to communicate, persuade and negotiate accounts
●Strives consistently to meet objectives/goals on both an individual and team level
●Current knowledge of state and federal laws as they pertain to debt collecting
●Ensure appropriate actions are taken with every call
●Accurately document every call within the collections system and update accordingly with every outcome
●Appropriately assess every account
2020 Full Circle Services Inc., Waterloo, IA
Community Assistant
Ensure the well-being of consumers and help them strive to a more independent lifestyle
●Provided direct services to maintain consumers wellbeing inside their homes and out in the community
●Assisted consumers with daily life skills and behavior management training
●Implement program plans with every shift
●Documented HCSBS Outcomes every shift
●Maintained accurate documentation and billing records for every Consumer’s daily activities along with individual progress towards goals
2020 Puritan Cleaning, Bozeman, MT
Evening Commercial Cleaner
Responsible for cleaning offices and businesses after hours.
●Worked independently and as part of a team as needed
●Attention to detail especially with following strict cleaning protocols relating to COVID-19
●Provided daily/weekly cleaning of local businesses
●Responsible for securing businesses after hours
●Willingness to pick up extra shifts last minute when needed
●Responsible for direct communication with supervisor for ordering supplies
2020 Cleaning by Sunflower, Bozeman, MT
Residential cleaner and Social Media Business Management
Cleaning and staging residential homes, vacation homes, and Airbnb
●Worked independently or in 2 person teams
●Provided weekly cleaning and organization services for residents
●Assisted with move in and move out cleans
●Specially trained by owner in cleaning and staging Airbnbs
2020 Bethany Lentz State Farm Insurance Agency, Bozeman, MT
Receptionist
First point of contact with guests at insurance office
●Answered all incoming calls and redirected as needed to appropriate department
●Took clear concise messages and gave to agent
●Assisted in processing payments in portal
●Greeted all clients and prospective clients in a friendly manner
2018-2020 Quality Inn, Belgrade, MT
Front Desk Representative
First point of contact with guests at hotel.
●Performed all check-in and check-out tasks
●Managed online and phone reservations
●Upselled guest rooms and promoted hotel services
●Assisted in transporting guests to and from the hotel
●Ensured cleanliness of the lobby.
●Assisted with housekeeping duties and maintenance.
●Shift reconciliation: opening and closing
●Assisted manager of hotel in areas of bookkeeping, accounts payable and receivable, payroll, group coordination, scheduling of employees, and training of new personnel
2017 - 2018 Montana State University, Bozeman, MT
Night Custodian, Strand Union Building
Responsible for daily maintenance of Strand Union building.
●Worked independently to ensure all areas of the building were clean and prepared for the following day.
●Worked efficiently as part of a team to support special events. This included the set-up and take-down of standard and unique chair/table configurations for various sized events.
●Responsible for securing the building after hours.
2017 Montana State University, Bozeman, MT
Grader, Department of Anthropology and Sociology
Assisted Dr. Filteau with his class, Introduction to Sociology, Section 2.
●Supported daily classroom management and student participation.
●Increased student learning by responding to class emails and meeting with students before and after class to answer questions.
●Responsible for the timely grading of papers, quizzes and exams, as well as entering those scores into Brightspace.
2016 Montana State University, Bozeman, MT
Notetaker, Office of Disability Services
Responsible for accurate notetaking of daily class lectures to support identified students.
●Utilized strong, concise writing skills by creating clear, well-written accounts of each lecture.
●Offered dependable delivery of notes to students.
2015 - 2017 Montana State University, Bozeman, MT
Caller for the Annual Phonathon, MSU Alumni Foundation
Valued member of the Phonathon’s annual staff.
●Trained new team members.
●Collaborated with supervisors to improve the call center and improve efficiency.
●Earned the honor of “Elite Caller”. This title is reserved for callers who exceed the performance goals for money raised and total secured donors.
Performance Statistics
Avg. Stats
My Stats
Dollars Raised
$3,659
$28,344
Total Donors
36
184
Pledge Rate
24.10%
32.20%
2013-2017 Hy-Vee Supermarket, Charles City, IA
Customer Service Representative
Offered exceptional customer service through thoughtful interactions with customers.
●Consistently answered customers’ questions and found solutions to problems.
●Proficient in Western Union, Mid-American, Century Link and Mediacom billing
●Utilized office equipment, including copy/fax/scan machine and business phone system.
CERTIFICATES
●Dependent Adult Abuse Mandatory Reporter from Iowa Department of Human Services
OTHER
●Outstanding work ethic and eager to learn
●Strong communication and collaboration skills
●Analysis experience: Data, Statistical and Critical Analysis of Other Perspective
●Proficient in MS Office and Stata
REFERENCES
●Melanie Clark: Manager, Quality Inn
●**.*****@************.***
●Ginni Holdeman:Assistant Regional Manager, Puritan Cleaning
●*****@***************.***
●Sunflower Phon: Owner of Cleaning by Sunflower
●*************@*****.***
●Kathy Brown: State Farm
●***********@*******.***
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