Computer Operator Data
Resume:
Len D. Hinton
**** ****** **., ·Bellevue, MI **021 ·home 269-***-**** ·cell 269-****-**** ·
·Email ********@*********.***
EXPERIENCE
Technical Engineering Support Associate 04/2011-Present
Ascension - Borgess Medical Center Kalamazoo, MI
Monitor Mainframe screens including but not limited to ESP, CA11, MVS, JES2, JCL, ZEKE/ZEBB, SAR-A, SAR-B, DE, SDSF, Z/OS, CA WA Workstation, SuperVision, and Medipac for issues and Contact appropriate team to resolve, work with Programmers for scheduling of jobs and setting up reports to print, reprinting and submitting print jobs, restarting jobs, submitting jobs, putting jobs on hold and releasing, forcing jobs to complete status.
AS/400 Computer Operator Tasks that include but are not limited to monitor jobs, monitor system status, process Month-End jobs, answer system messages, control Optical/tape backups and create appropriate reports for Iron Mountain off-site pick-up and drop-off of tape backups, troubleshooting failed jobs issues and contact On-call Programmer, submit jobs for requesting departments.
Lead team in transfer of four AS/400’s to our Data Center working with other Data Centers for transfer of knowledge.
Train other operators on AS/400 CL commands
Assist in the move of two AS/400’s to new Data Center, make secondary backup copies of primary optical backup platters.
Write Macro’s to be used on Mainframe and AS/400
Installation of CAT5 and Fiber network cables, including making CAT5 cable to appropriate lengths and testing cables.
Installation and removal of servers, routers, switches and other Data Center equipment.
Assist both internal and off-site staff with servers and network issues.
Manage access to Data Center to authorized personnel.
Inforce proper procedure for installation and removal of equipment from Data Center.
Troubleshoot and Repair Nurse wheel around computer carts, trouble shoot and replace Nurse call button/TV remote or contact maintenance for replacement of TV.
AS/400 computer Analyst/Administrator 03/2005-04/2011
Air-Way Manufacturing Olivet, MI
AS/400 Administrative Tasks that include but are not limited to troubleshooting connectivity issues, vary on/off devices, monitor jobs, answer system messages, control tape backups.
Assist both internal and off-site staff with computer and peripheral problems with both AS/400 and personal Computers problems.
Modify EDI maps from electronic commerce customers to our specifications.
Process Daily EDI and handle errors.
Modify and create programs using RPG and AS/SET programming tools.
Install and Configure Software/Hardware and cables, on network for staff and customers when necessary.
Managing database of all companies’ hardware and software licenses in assurance to keep all computer hardware legal.
Recover lost data from hard drives.
Sorting of reports
AS/400 iseries computer operator 10/1999-11/2004
Kendall Electric Battle Creek, MI
Accurately perform AS/400 ISERIES day/month-end procedures including, but not limited to submit jobs, monitor and maintain job queues, print queues, operate and maintain computer peripherals, all computer data backups on AS/400 and client servers with off-site fire safe storage.
Ensure EDI data is received, and Auto-batch programs end properly on AS/400.
Monitor message queues for system errors, successfully troubleshoot AS/400, and effectively communicate solutions to programmers by use of CL Commands on the command line and command prompt screens.
Working with Programmer at home using message queue to send and receive messages to resolve issues on the AS/400 System.
Restart jobs, printers, and devices and move print jobs to other out queues.
Maintain IBM 6262 and 5252 high speed impact printers.
Work under little or no supervision.
Write AS/400 procedure manuals for day/month end procedures.
Power down the AS/400 and other critical computer systems.
Receive help desk calls from other locations and render solutions for problems.
Perfect attendance four years in a row.
AS/400 computer operator 1999-1999
Denso Manufacturing Battle Creek, MI
Submitting jobs for daily batch processing on AS/400 System.
Power down and startup AS/400 system.
Monitor system performance, jobs, and print queues.
Monitor message queues on AS/400 for system errors, effectively communicate problems to on-call programmer.
Perform system data backups on AS/400 including Client Servers.
Maintain IBM high speed impact printers.
Sort and deliver batch reports.
Receive help desk calls from production areas to assist in getting bar code printers running again.
Work station support technician 1999-1999
Pfizer/Pharmacia & Upjohn Kalamazoo, MI
Efficiently setup and map Windows 98/Windows NT workstations.
Install or update newer versions of office software required for end user.
Accurately configured CCMail, Organizer, Lotus Notes, and Microsoft Office 97.
Successfully prepare end user for company-wide international upgrade.
Computer Mover/setup 1998-1998
Kellogg Company Battle Creek, MI
Productively remove and install computers and printers to local network.
Insure all required software is installed for end user.
Service/Sales Manager 1991-1998
O.H.Q. Computer Corporation Battle Creek, MI
Effectively supervise full teams of service technicians and sales.
Successful troubleshoot and repair computers, printers, facsimiles, and copiers.
Order inventory to keep required parts on hand for repairs.
Submit warranty information for reimbursements.
Insure service location is up on all certifications needed for warranty repairs.
Install computer and networks in customers’ homes and business.
Rated Canons best service center in region
EDUCATION
CCNA Certification 2010 - 2011
Kellogg Community College Battle Creek, MI
Completed all Cisco certification courses with a 4.0 GPA
Programming and Web Design Degrees 2002 - 2004
Kalamazoo Valley Community College Kalamazoo, MI
Phi Theta Kappa International Scholastic Order of Two Year College
Aggressively studying to obtain Associates Degree in Computer Science Degree.
Programming Language studies include RPG II-IV, Visual Basic.NET, HTML, Unix/Linux, and Qbasic
Drafting and Electricity/Electronics 1987, 1996
Kellogg Community College Battle Creek, MI
SKILLS AND ABILITIES
Mainframe Operations
AS/400 Computer Operator
Certified Canon Technician
Ability to prioritize
Ability to troubleshoot computers
Setup/Maintain networks
Organized and self motivated
Internet Explorer, Netscape
Microsoft Office, Excel, Access
Outlook, PowerPoint, Visio
FrontPage, Visual Studio .NET
IBM High Speed Printers
Programming languages studies
Visual Basic .NET, RPG II-IV,
Unix/Linux, HTML, QBasic
Anticipate and resolve problems
References available upon request.
Contact this candidate