Back office executive
Resume:
Name
NEHA PATEL
Date of Birth
Permanent Address
***, ***** *****, ********* ******, Near milansar bakery, Malad East, Mumbai, 400097
Phone
adj3x3@r.postjobfree.com
adj3x3@r.postjobfree.com
CAREER OBJECTIVE
Currently looking for the growth & opportunity to build career with dynamic and professionally managed organization and the reflect high standard of performance in any assignment given there by ensuring organization and personal growth.
EDUCATION PASSING YEAR
Ghanshyamdas Saraf College (University of Mumbai)
2016
Bachelor in commerce
Durgadevi Saraf Jr.College
2013
H.S.C
Scholar’s Academy
2011
S.S.C
WORK EXPERIENCE
Company
MAHINDRA & MAHINDRA
May 2019 - Dec 2019
Designation
Customer Service Associate- Inbound Process
Responsibilities
Provided customer service via calls, chat and email process
Assisted customers with product/service related queries, regarding refund, damaged product received.
Book test drives for customers and allot near by dealership.
Guide customers to place an order as well as regarding new festive offers.
Escalated customer concerns, inventory requirements to supervisors.
Co-ordinate with higher authority to get resolution on higher basis
Answered 40+ inbound calls per day, 100+ emails, 20+ chats and directed to designated individuals or departments.
Responsible for handling customers inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Company
HALO MEDIA WORKS PVT LTD
June 2016 - Mar 2019
Designation
Senior Team Leader
Responsibilities
Handle customers queries\feedback regarding quality issue via Email process.
Handling 150-200 Editors\QCs & resolving their queries on production floor.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Make sure to deliver order to client as per the due date.
Conducting meeting with team so that they can interact confidently if client communicates with them.
Conduct meeting with CEO for any of the issue faced on production Produced monthly activity reports, Resolving customers query via call and chat.
Help out customer to meet their requirement Co-ordinate with higher authority to get resolution on urgent priority.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
SKILLS
Team Handling
Conflict resolution
Quality assurance
Quality focused
Detail-orientated
Communication skills
Email Drafting
Maintain reports
Customer-orientated
Multi-tasking
Back office operations
Excel spreadsheets
ACCOMPLISHMENTS
Achieved Senior Team Leader position within 1 year of joining by giving the best performance.
Achieved 95% in quality process while working with Mahindra & Mahindra
LANGUAGES
English
Hindi
CERTIFICATES
1.Certificate course in Smart Professional Accountant
2.Certificate course in Office Automation
NEHA PATEL
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