Manager Service
Resume:
PERSONAL DETAILS
Name: Abbas Hamieh
Date of Birth: May 23, 1994
Marital Status: Single
Citizenships: Lebanon
Address: Sidon Lebanon
Phone: Mobile: +961********
E-mail: *************@*******.***
OBJECTIVE
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, personal skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. EMPLOYMENT HISTORY
01/03/2020 Present International Commercial Mediterranean (I.C.M) Administrative Officer
Organizing and managing schedules and calendars for staff, managers, and senior-level officers
Receiving and processing communication channels, including email, phone, and physical mail
Assisting human resources department with payroll and personnel databases
Conferring with accounting department to help make payments, process incoming invoices, and verify receipts
Ensure functionality of necessary office equipment, and requisitioning new equipment and supplies as needed
Creating reports and memos for managers and senior-level officers as needed
Offer assistance in organizing events, including ordering materials and requisitioning meeting spaces
Attend meetings and record notes and messages for managers and senior-level officers. 01/11/2018 24/02/2020 Lebanese Air Transport Beirut, Lebanon Flight Coordinator
Prepare trip itineraries for flight crews, while coordinating all the necessary logistics that are associated with a trip.
The Coordinator must have a strong knowledge of aircraft scheduling perimeters, including (but not limited to) aircraft limitations, time zone changes, crew duty and rest limitation, overflight and landing permit requirements, airport curfews, over-flight exemptions, US Customs requirements such as general declarations, APIS submissions and so on.
Responsible for ensuring timely and accurate schedule communication to crewmembers and maintenance technicians. As well as providing clients with the highest level of customer service.
Monitors the status of all planned flights and flights in progress from the point of origin to final destination (flight following)Ensures all ground handling, deicing, fuel, landing/departure slots and landing/overfly permits are in order before releasing a flight. Identifies, anticipates and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues. Advises appropriate personnel of potential/actual delays and conditions affecting safety of flight. Responsible for crew logistics, arranging/coordinating crew ground transportation and hotel accommodations. Review, prepare and submit post flight expense reports.
Responsible for passenger logistics, ensuring that passengers’ ground transportation, catering and other requests are taken care of.FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO.Required to ensure that flights are authorized and dispatched as per Anderson Air policy, regulatory requirements and client requests.
Safe, efficient and regulatory compliant practices. 1/03/2018 30/09/2018 Lebanese Air Transport Beirut, Lebanon Airline check in agent
•Welcome passengers as they arrive at the terminal counter.
• Ask for passengers’ tickets and verify information by asking pertinent questions.
• Compare information on tickets with passenger data.
• Provide passengers with instructions on how to use self-check systems.
• Educate passengers about airport security protocols and luggage allowances.
• Make sure that birder regulations on both visas and luggage are followed.
• Issue boarding cards to patients after verifying their information completely.
• Weigh passengers’ luggage to make sure it conforms to airline rules.
• Assess passengers’ hand luggage to determine weight and size allowances.
• Provide passengers with hand luggage tags and demonstrate ways to put them on
• Assist passengers who may have lost their luggage.
• Confer with passengers looking for traveling solutions to gauge their interest
• Provide passengers with information regarding holiday destinations, fares and commuting times.
• Look for seat availabilities on flights for passengers wanting to travel on the immediate basis.
• Make sure that any special instructions such as fragile luggage is handled with care and tagged appropriately.
• Assist passengers with alternate flight inquiries and attempt to fit them in on subsequent flights.
• Secure unsealed packages or unlocked bags in plastic wrap before sending them off to the aircraft.
• Take requests for seat changes from passengers and make flight announcements on public address systems.
EDUCATION
Business Management
09/2017 to 06/2020 American University of culture and education Nabatieh,Lebanon
American system baccalaureate
09/2010 to 07/2012 Doha high school Beirut, Lebanon WORKSHOPS
Public speaking
Negotiation
Aircraft Weight&balance Advanced
Airside Safety Operations
Ground handling of dangerous goods
Competency Triple A for appointed person overseas (British Airways )
Safe hands for 3rd party Ground Handling Agents.( British Airways )
Airport Services Passenger Handling
SITA departure control services
Safety Management system
Hold Baggage reconciliation for appointed persons
HCS Mandatory Learning for new entrants
Ground Security and Disruptive passengers V1.0 ( British Airways )
Fire For Terminal Based Staff ( British airways ) SKILLS
Computer Skills : MS Word, Excel,PowerPoint,Internet use
Languages: Fluent in English, and Arabic
Soft Skills: Leadership, Communication, Team Building, Management, Public Speaking, Customer Service and patience.
Customer service skills: As the majority of the role will be in direct contact with customers, you will need excellent customer service skills. As you will be acting as a representative of an airline and usually the first member of staff a customer will come into contact with at an airport, employers will be particularly keen for you to demonstrate these skills at interview.
Communication skills: These are essential in order to relay flight details to passengers. You will be responsible for letting them know where their flight will be departing from and if there have been any last minute changes to the flight.
The ability to stay calm under pressure: You may be faced with complaints or customers who have been delayed. As a representative of the airline, you will be expected to deal with this in a calm and professional manner.
Problem solving skills: These skills will help you deal with customer queries or complaints in a helpful and efficient way. You may need to help customers find alternative routes to their destination.
IT skills: Many of your duties will be computerized. Having well IT skills will help you with administration duties and with checking passengers in.
Organization skills: You will need to have good organization skills to deal with customers quickly and efficiently, especially in busy periods. INTEREST AND HOBBIES
General health, swimming and reading
REFERENCES
Khalil Hamoush Executive Director at I.C.M
Ali Moussa Duty station manager
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