Support Design

HANS CLIFORD F. BAJA

Blk ** Lot ** V-Mapa St. Katarungan Village

City of Muntinlupa, Metro Manila, Philippines 1776 Email address: ***********@*****.***

Mobile: +639*********

Strategic thinker and proactive professional with a commendable record of accomplishment in Functional Consultancy and handling Enterprise Resource Planning (ERP) system. Exhibits strong analytical skills to assess problems and propose innovative solutions to support any issues during and after project implementation.

QUALIFICATION HIGHLIGHTS

• Acquired more than six years in IT industry with solid experience in Consultancy with primary focus on collection of client business requirements and transforming these into a setup document with interface requirement for multiple systems; creating design document to be used as a guide by developers in creating their program and technical design; and functional testing. Supporting issues and concerns after implementation and providing solutions.

• Proficient in multi-software packages such as Microsoft Office Applications, Google Applications, Oracle EBS R12.

• Knowledgeable in Oracle ERP Cloud and SAP ERP System.

• Fluent in English and Filipino language in both oral and written communication. WORK EXPERIENCE

Business and Integration Arch Senior Analyst

November 2018 – Present

Accenture, Inc. – Mandaluyong City Philippines

• Conducted Proof of Concept (POC) on key processes unique to the business and able to confirm/recommend applicable features in configuration design and solution.

• Involved in all phase of Software Development Life Cycle from analysis, design, development, testing, implementation and support with timely delivery against aggressive deadlines.

• Create and reviewed functional design for different modules (S2P, O2C, R2R) as well in coordination with onshore counterpart, and client for review and walkthrough of these designs.

• Creation of functional testing document and deployment instruction for functional configuration.

• Handled configuration for different modules (S2P, O2C, R2R) and lead the S2P team in using config snapshot tool (CSS) to prepare the load plan in sequence based on dependency of configurations.

• Used ticketing tool to resolved tickets assigned by providing the root cause and resolution.

• Lead the support for Data Migration team in terms of functional side. Monitored the defects raised in migration process and validated the extract in Oracle EBS to ensure correct data is migrated.

Project Assignments and Clients:

• Transport, Warehousing and Logistics Organization in Australia

Solutions Developer

July 2017 – October 2018

PCCW Solutions Philippines Inc. – Ortigas City Philippines

• Preparation of business blueprint, functional specifications (Custom report and Smartforms), user and configuration manual.

• Performs business analysis, study and evaluate user requirements and record into requirement definition reports.

• Performs system configuration, system testing and on-going system support.

• Ticket Support

Project Assignments and Clients:

• Telecommunication Company in Hong Kong

Oracle SCM Functional Consultant

May 2015 – July 2017

Haystack Business Intelligence, Inc. – Quezon City Philippines

• Implement Oracle E-Business Suite Release 12.

• Prepare business requirement documents and other functional documentation.

• Setup Purchasing, iProcurement and Inventory modules and conducted user-training to clients.

• Handled support issues raised by clients and provide solutions. Project Assignments and Clients:

• Shipping, Insurance and Industrial companies in the Philippines

Technical Support Specialist

July 2014 - May 2015

Accent Micro Technologies Inc. – Ortigas City Philippines

• SAP installation and Remote Desktop

• RF Gun support

• Hardware and software support

• Asset monitoring and data gatherer

Project Assignments and Clients:

• Food Corporation and Bank in the Philippines

Certifications

• Oracle Procurement Cloud 2020 Certified Implementation Specialist Education:

Bachelor of Science in Computer Science (2010 – 2014) Adamson University – Ermita, Manila

CHARACTER REFERENCE

- Available upon request

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