Back Office Executive

CURRICULUM VITAE

Devnarayan R. Kori

Address: Room No. 1746, Adarsh Rahiwashi Chawl, Azad Nagar, Near Brahmand Naka,

Kolshet Road, Thane (W), Thane - 400607.

Mob: +91-809*******/ 869*******

E-Mail ID: *******@*****.** / ***********@*****.***

OBJECTIVE

To be a part of organization where the management structure recognizes and rewards loyalty.

Honesty, hard work & ambition of an employee by providing growth opportunities and necessary infrastructure that could contribute to the success of the company.

EDUCATIONAL QUALIFICATION

T.Y.B.Sc. Passed from Mumbai University with 1st class in (2007-08)

H.S.C Passed from Mumbai Board with 2nd class in (2005-06)

S.S.C Passed from Mumbai Board with 1st class in (2003-04)

OTHER QUALIFICATION

Basic Computer Knowledge (MS-CIT)

MS-Office

Advance Excel

PERSONAL DETAILS

DATE OF BIRTH : 9th April 1988

MARIATAL STATUS : Unmarried

LANGUAGES KNOWN : English, Hindi, Marathi

WORK EXPERIENCE

1. Worked with “Spanco BPO” for Reliance Telecom for 10 Months (16th February 2009 to 10th October 2009.)

Post: Customer Support Executive (CSE)

Work Responsibilities:

Providing relevant information to the customers, related to their queries.

Solving customer’s issues, if unsolved, then raising complaints & escalate to concern teams.

Ensuring customer’s satisfaction related to product.

2. Work experience with Idea Cellular Ltd (Now becomes Vodafone Idea Ltd.)

Sr. No.

Agency Name

Tenure

1

GTL Pvt. Ltd.

6 Months - 22nd April 2010 to 27th September 2010

2

Cellplan Technologies Pvt. Ltd.

18 Months - 16th October 2012 to 30th April 2014

3

Metrotel Works Pvt. Ltd.

14 Months - 1st May 2014 to 30th July 2015

4

Cellplan Technologies Pvt. Ltd.

29 Months - 1st August 2015 to 31st December 2017

5

Adecco India Pvt. Ltd.

17 Months - 1st January 2018 to 31st May 2019

6

Quess Corp Ltd.

14 Months - 1st June 2019 to 31st July 2020

Post: Technical Support Executive (TSE)/Network Associate – (Offrole)

Work Responsibilities

Working on customer complaints related to network, raised on different platforms.

Co-ordinating with core teams like Switch, RF & O&M, for complaint closure.

Providing resolution to customer complaints & maintain SLA.

Updating & maintaining customer complaint database on daily basis.

Preparing weekly, monthly & yearly reports, analysis & presentations, as per management requirements.

HOBBIES

Listening Music

Playing Carrom & Cricket.

I hereby declare that the information furnished above is true to the best of my knowledge & belief.

PLACE : THANE

DATE :

(DEVNARAYAN R. KORI)

Contact this candidate