AJAY KUMAR PURI

+91-958*******

adj393@r.postjobfree.com

Objective

An efficient Assistant Project Manager with more than three years of experience supervising multiple teams of employees while planning and maintaining work schedules and updating procedures and policies while performing customer service activities, client relations handling, operations management, team management etc. A motivated and people’s person oriented candidate with excellent communication seeks employment in company where performance will be duly rewarded in an entirely professional environment.

Educational Qualification:

B.Com from Osmania University, 60%

Junior College from Osmania University, 72%

Schooling from St.Paul’s High School, 84%

Professional Summary:

Company Name: - Amazon Development Centre India Pvt Ltd

Designation: - Customer Service Associate

Duration: - Contractual - 15th June to 4th January 2021

●Handling customers of the North America region via chat.

●Solving the issues of the customers related to returns, refunds, account charges, exchanges, deliveries etc

Company Name: - To The New, Noida ( Tangerine merged with Ignitee & Intelli Grape )

Designation: - Assistant Project Manager - Video Managed Services

Duration:- February 1, 2016 till August 21, 2019

●Client handling.(Zee Vod, Sony(SET India) & Viacom 18)

●Handling a team of 32 members which include QC, Content Writers (Both on board & Freelance), Video Publisher, Video Optimizer, Bit Gravity Publisher and Editors.

●Handling end to end people management.

●Updating the team on the updates given by the client.

●Resolution of any kind of client issues.

●Single point of contact for the client.

●Handling the special projects of our client.

●Handling Client MIS (Daily, Weekly and Monthly reports).

●Reviewing of P&L of the project handled and working towards cost cutting for revenue improvement of the company.

●Publishing of GEC Shows & Sports VODs on the Sony Liv OTT.

●Doing the front end QC of the shows published on the YT channels of SetIndia, Viacom 18 and Sab TV.

Company Name: - Tangerine Digital Entertainment Pvt Ltd, Noida

Designation: - Team Lead(IMDP & ZEE VOD)

Duration: - November 1, 2013 to February 1, 2016

●Handled QC of the content for all the six channels of You Tube in the absence of Team Lead.

●Handled the content of Colors TV You Tube Channel from November 2013 to April 2015 as it was the Flagship Channel of our client.

●Handling a team of 32 members which include QC, Content Writers (Both on board & Freelance), Video Publisher, Video Optimizer, Bit Gravity Publisher and Editors.

●Handling Team MIS (Leaves, appraisals, Shift timings, etc...)

●QC of the content written by the Content Writers.

●Client handling.

●Updating the team on the updates given by the client.

●Resolution of any kind of client issues.

●Single point of contact for the client.

●Handling the special projects of our client.

●Handling Client MIS (Daily, Weekly and Monthly reports).

Company Name: - Tangerine Digital Entertainment Pvt Ltd on the payroll of Talent Pro Pvt. Ltd

Designation: - Content Writer

Duration: - January 2013 to October 31, 2013

●Started as Content Writer – Kannada for the You Tube Channel of ETV Kannada.

●Writing the content and keywords for the all the shows of ETV Kannada.

●Adding all the shows on the show pages and playlists.

●Placing the annotations on the all the shows.

●Monetizing the shows.

●Adding the pre-roll, mid-roll and post-roll Ad-breaks on all the shows.

●Conducting the final QC for Titling, Descriptions, Monetization and Ad-roll break times of all the shows.

●Handled QC of the metadata for all the six channels of You Tube in the absence of Team Lead.

Achievements: -

Promoted as a Team Lead in 9 months.

Increased the subscriber base from 73k in 2013 to 9 million by the end of 2019.

Given charge of Zee Vod Project also from January 2015.

Minimum escalations from the client since being promoted as the Team Lead.

Successfully handled 3 special projects of ETV Urdu (Digitization and Publishing).

All special projects were completed within the time frame as required by the client.

August 2002 to November 2011

Handled own Edible Oils trading firm in South India.

Company Name: - General Mills India Pvt Ltd, Hyderabad

Designation: - Sales Officer (Upcountry & Hyderabad)

Duration: - October 1997 – April 2002

Job Responsibilities:

●Covered 4 districts of Andhra Pradesh (Warangal, Nalgonda, Adilabad and Karimnagar) handling 26 distributors and 4 Distributor Salesmen.

●Appointed new distributors in the markets not covered.

●To set monthly, quarterly, yearly targets brand wise and SKU wise and work towards achievement of the targets.

●Giving regular feedback of our brand performance.

●Informing regularly of any competitive activity.

●Setting up targets for the DSM’s according to their area potential and regular follow up with them.

●Working towards better unpaid visibility of our products in retail outlets.

●Co-ordination with Distributors and Retailers.

●Attending to any claims of the Distributors on a monthly basis.

●Reviewing the Primary and Secondary sales on a regular basis.

●Reporting to Area Sales Manager.

Achievements:

Achieved 90% plus target vs. achievement in my upcountry markets.

Achieved 100% plus target vs. achievement in my Hyderabad markets.

Achieved a very successful launch of Pillsbury Chakki Fresh Atta in my upcountry markets, only sales officer to get an incentive for 125% of launch target achievement in any upcountry market in South India.

Worked towards a successful launch of Pillsbury Semiya by promoting prelaunch sampling of the product in the base form as well as in the ready to eat form.

Personal Details:

Name : Ajay Kumar Puri

Father’s name : Late Sh. Vijay Kumar Puri

Nationality : Indian

DOB : 19th November, 1972

Languages Known : Hindi, Punjabi, English, Telugu and Kannada.

Mailing Address : 319, Vasto 2, Mahagun Mansion, Indirapuram, Ghaziabad – 14

References : To be furnished on request.

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