Service Representative Insurance
Resume:
JULIUS E. ROLLINS
Fort Worth, TX *****
********@*****.***
Authorized to work in the US for any employer
Account Consultant Customer Service Representative Group O - Roanoke, TX
February 2020 to Present
Customer Service Representative whom provide assistance with multiple channels for consumer accounts. Document completely and accurately information provided systematically. Review spec sheets, training manuals, current clientele programs.
• Managed client records
• Responded to claim inquiries
• Resolved customer information and complaints
Property Assurance Inspector
A & B Field Services/ NCCI - Fort Worth, TX
January 2019 to March 2020
Regional General Contractor associated with bank institutions, mortgage companies, financial lenders. Duties are completing format transaction work orders by speaking with clients, homeowners and barrows. providing mitigation letters, remodification, and lender status. Update transactions with photos of property and collateral, completing mandated report. General Contractor Regional Property Insurance Inspections Northern Ohio Field Services - Olmsted Falls, OH
July 2015 to December 2018
Managed projects and served as primary liaison between client and multiple groups to ensure clarity of goals and adherence to cycled property inspections. Skilled with concentrated areas for provided current status and mandated reports for property conditions and occupancy. Very efficient with real time update status with technological advance through usage of Inspection Apps.
General Contractor Property Insurance Inspector
Mortgage Bankers Field Services - Hanover Park, IL October 2012 to December 2018
J
WORK EXPERIENCE
Skilled Property Insurance Inspector efficient in setting Insurance Loss Appointments, assessment of damages, crew leader for next phase property preservation and maintenance. Home Health Care Agent
Gareda Home Care Services - Calumet City, IL
August 2009 to December 2018
Provided clients with trained proper care. Consulted with patients and health practitioners. Assisted with client relations, problem solving, needs assessment for comfort of clients. Independent Contractor
L&B Inspections - Homewood, IL
January 2010 to September 2014
Responsible for work order inspections for occupied and vacant properties. Duties were to check for damages, vandalism, forced entry, utility usage, etc. Documented the work orders for Quality Control to forward results to the bank or mortgage company database.
Master Business Administration in Business Management DeVry - Merrillville, IN
November 2008 to May 2009
BS in Business Management
National Louis University - Chicago, IL
2001 to 2003
Associate Science in Business Management
Olive-Harvey College - Chicago, IL
January 1998 to May 2001
• Excel, PowerPoint, Windows, Syntax, Word+ (10+ years)
• Management, Marketing, Human Resources (10+ years)
• Business Management, Data Acquisition (10+ years)
• Project Management (10+ years)
• Operations Management (8 years)
• Financial Analysis (10+ years)
• Customer Service Skills
• Business Analysis
• Account Management
• Data Analysis
• Data Entry
• Microsoft Office
• Supervising
EDUCATION
SKILLS
• Training & Development
• Transportation
• Data Acquisition (8 years)
• Needs Assessments (10+ years)
• Managerial Budgeting (10+ years)
• Sales Experience
• Quality Control
• CRM Software
• Process Improvement
• SQL
• Financial Report Writing
• Business Development
• Forecasting
• Microsoft SQL Server
• Computer Networking
• Management
General Contractor
January 2010 to Present
Aspen Grove Certified General Contractor
Property Insurance Inspections
#IN463201032
Home Health Care Agent
August 2009 to Present
Trained and Certified to provide essential care for patients and clients. Skilled in emergency situations in terms of sudden health failure, in case of fire, slip,trips and fall at home preventions. CPR trained, communications. Drivers License
Home Health Aide
Mechanical Skills: Aptitude — Proficient
January 2019
Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: Proficient
Mechanical Skills: Monitoring — Completed
April 2019
Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation. CERTIFICATIONS AND LICENSES
ASSESSMENTS
Full results: Completed
Attention to Detail — Completed
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed
Sales Skills: Influence & Negotiation — Proficient May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Analyzing data — Completed
April 2019
Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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