Senior Learning and Development Specialist
Resume:
LAURA VAZQUEZ
SENIOR LEARNING AND DEVELOPMENT SPECIALIST
EXPERIENCE
CONTACT
POWER DESIGN INC
Senior Learning and Development Specialist March 2019- Present
Manage 3 other field trainers and oversee the field training visits to all PDI regions across the country
Lead content reviews of all current content with department leads, updated /redesigned existing content while maintaining Power Designs branding, core values and mission
Program Manager and subject matter expert of field training operations and onboarding reaching 500+ employees.
Develop and lead monthly department trainings to roll out new process, and provide business updates to all learners
Work with the Business Process Improvement and IT department to identify technology problems and create proposals to use new processes and applications
Manage all training related helpdesk tickets and resolve IT issues from field staff across the country
Learning and Development Specialist December 2016 – March 2019
Travel to Power Design job sites and train employees on technology tools and programs such as PlanGrid, Blue Beam, time reporting, expense reporting, Microsoft, file sharing etc in both English and Spanish.
Hold classes, one on one training, and regional meetings regarding new training topics
Design training/ teaching material including scripts, presentations and activities
UNIVERSITY OF FLORIDA ACADEMIC TECHNOLOGY
Training Manager May 2015 – June 2016
Develop and execute Technology Consultant Training Program for over 50 new hires each quarter
Assist with on the job training and evaluations throughout the year
Assist supervisors, help desk personnel and consultants with additional responsibilities
Manage database of IT tickets
Senior Technology Consultant January 2013 – May 2015
Customer service-based job monitoring the full access computer labs on campus, assisting users with questions about hardware and software
Fully trained in various computer software programs including Microsoft Office and Adobe and trained in various hardware.
*****.**********@*****.***
Washington DC Metro Area
Lauramvazquez305
EDUCATION
BACHELOR OF SCIENCE
Public Relations
University of Florida
2016
KEY SKILLS
Instructional Design
Relationship Management
Adult Learning Theory
Project and Learning Program Management
Analytic and Strategic Thinking
Communication
Social Media/ Blog Writing
IT Helpdesk Software Knowledge
Fluent Spanish Speaker
Sp
CERTIFICATIONS
Modern Classroom Certified Teacher
OSHA 30
HootSuite Certified
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