Analyst, Consultant

Jae Han

803-***-**** Charlotte, NC ***** *********@*****.*** www.linkedin.com/in/jaehan803

PROFESSIONAL SUMMARY

Energetic and passionate business analyst professional with over 12 years of serving as a liaison between technical team and client throughout entire duration of the implementation project. Expertise in business analysis and software implementations including Development, Quality Assurance, User Acceptance Testing and Production phases in insurance services of Property and Casualty (P&C) division.

WORK EXPERIENCE

Consultant – CapTech Consulting Ventures, Inc., Charlotte NC

June 2017 - PRESENT

Facilitate User Acceptance Testing (UAT) efforts sessions to identify, document, and prioritize tool defects and enhancement.

Tracking and logging defects, new requirements, and question/ambiguities in Application Lifecycle Management (ALM).

Assisting with regression testing to ensure on-going system quality from software release to software release.

Coordinates with technology resources to explain and recreate defects and documents the workarounds for transition to Production environment.

Act as a SME for Atlassian tool suite and trusted technical advisor to client stakeholders.

Serve as a space administer for the Atlassian tool suite for the team. Manage over 50+ user securities, develop various templates, add or modifying on the front-end and organize content across the team space.

Formalize standards and business initiatives to create team synergy, increase team communication and clarify workstreams for business processes using the Atlassian tool suite.

Create training and job-aid learning materials to support the new process implementation and new client onboarding.

Serve as a scrum master and facilitates daily stand-up touchpoint with the teams to ensure project plan is in line and meet the task deadlines.

Presented, provided, and serve as an owner of weekly project plan updates include outlining key tasks, commitment dates, percentage complete, risks, issues, and overall status to the Business Banking Group (BBG) Sustainability FC Ops, PRMO team and Wholesale Customer Account Opening (WCAO) team.

Created streamline reporting methods that cut reporting throughput by 40% to increase productivity and decrease errors on weekly and monthly reporting for the stakeholder.

Served as a QA Lead for client’s tableau server to maintain 10+ dashboards our in-line with 1,000+ data records.

Served as an analyst on a project to develop and implement procedures to comply with consent order sustainability requirements for a top 5 National Bank.

Designed a strategy to create and manage program reporting and presentations for senior/executive leadership.

Managed and trained on-boarding Wholesale PMO team on JIRA tool to improve daily operations by creating visibility into resource bandwidth, status of assigned tasks and the repository of unassigned tasks.

Leveraged Confluence tool to document and market all Wholesale PMO routines and reports, which streamlines communication and collaboration efforts with Wholesale PMO customers.

Business Analyst - Computer Science Corporation, Columbia SC

May 2009 - May 2017

Conducted business process outsourcing processes and projects from identification through post-implementation to ensure that client specifications are met and to improve process for future projects.

Held responsibility for over 100+ client’s Project Change Request (PCR).

Prepared and monitored work plans, documented project scope, and reviewed with client to ensure accuracy of project schedules and confirmed that deliverables are met.

Organized over 300+ the delivery documentations and proof of testing documentations and created 100+ testing scenarios to help client testing prior to Production code move.

Analyzed and documented client requirements to provide appropriate and necessary data to project development and implantation team for clients.

Cooperated with performance and integration testing of business applications to ensure user requirements are incorporated and client requirements are satisfied.

Created test matrix for Development, Quality Assurance, User Acceptance Test and Production environments within the scope of project for three different client systems.

Demonstrated system setup to clients before system is finalized. Tested and analyzed system configuration against requirement documents during implementation and administration.

Worked closely with customers, programmers, and technicians to complete requirements for our customer to create Customization Workbook in seven different lines of business.

Served as lead business analyst of Asia district offices include ing India and Vietnam for private US-based insurance company.

Supports existing client web-based environments, optimizing system stability and providing robust business functionality

PROFESSIONAL SKILLS

Mastery of Atlassian tool suite and various software (JIRA, Confluence, ALM, Visio, SharePoint, FSIT, SQL, A/S 400, Tableau, Excel, PowerPoint, XML)

Provide quick accurate analysis, create new ideas and work with top-notch flexibility.

Excellent communication skills with a focus on team building and customer relations.

Outstanding problem solver, critical thinker and knows how to attention to detail.

LANGUAGE COMPETENCIES

English: Native language

Korean: Fluent (reading, speaking, writing)

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