Sales Service
Resume:
ANIBAL RODRIGUEZ
**** ** **** *** **** *** Homestead, FL 33033 · 305-***-****
******.***********@*****.*** · www.linkedin.com/in/anibalrodriguez08
I am seeking an opportunity to work in an encouraging and team-oriented environment. A self-motivated professional who maintains a positive attitude and goes above and beyond administrative task and takes on multiple projects at once. I am ready to start with a company that has room for growth and opportunity for advancement.
SKILLS
Proficient with CRM software (Salesforce)
Excellent written and verbal communications skills
Able to Operate Under Pressure
Proficient at Client Retention
Proficient in Microsoft Office
Self-Starter with a can-do attitude
Excellent problem-solving, customer service, and interpersonal skills
Strong ability to reason and use strong judgment skills
Exceptionally detailed and multi-task oriented
EXPERIENCE
01/2020 – 09/2020
SALES CONSULTANT, Hear.com
Exceeded daily, weekly, and monthly goals every month after hire
Quickly adapted and often assisted with constantly changing sales environments – new lead types, salesforce changes, new financing options, and changes in the sales process
Independent on-call problem solving with all customers in all situations
Followed every sale from lead generation to close and assisted with every step of the sales process
11/2016 – 01/2020
PERSONAL TRAVEL PLANNER, Oceania Cruises
Promote sales to direct consumers by answering inbound calls and initiating calls, acting on leads and/or prospects to identify travel needs, present OCI cruise products and make travel recommendations
Establish and maintained quality customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting retention goals and following up with consumers as necessary, to close and meet/exceed revenue goals
Proactively and consistently search for opportunities to promote and sell OCI products based on client travel history
Provide new information regarding sales, new products, marketing campaigns and other sales and service initiatives to high end members
Handle 40-50 inbound calls, while making 15-20 outbound calls all varying degrees of questions and/or concerns and act as the primary customer service agent in processing or responding to basic customer requests, inquiries and/or bookings change
08/2013 – 02/2016
CRUISE VACATION SPECIALIST, carnival cruise line
Serviced incoming calls from direct consumers by upselling and cross selling cruise packages
Consistently maxed out and exceeded the top CVS booking tier
Met and exceeded the required CVS upsell and conversion percentage
Identified areas for increased security procedures and recommend prevention
Assisted customers in planning their vacations and arranging for cruise travel
Sold cruise packages and recommending the best one to select fitting their needs and budgets
01/2012 – 07/2013
INSIDE SALES ENERGY SPECIALIST, secure energy solutions
Sold products and services through excellent customer service and effective sales techniques
Provided clients with product options, price quotes, service overviews, and market buying opportunities.
Maintained accurate activity records utilizing Salesforce CRM program
07/2010-02/25/2011
MAG RETENTION/ESCALATION REP, HomeServe USA
I had an 83% retention rate and quality score of over 96%
Answer incoming calls from customers who are experiencing issues with service and billing
Discuss the issue and diffuse the situation without needing to pass the call on to a higher level
Improve customer retention through effective follow-up to cancellations
Notify customer and designated personnel of findings, adjustments, and recommendations such as refund of money, credit of customer’s account, or adjustment of customer bill
INBOUND CUSTOMER SERVICE SALES REP
Upsold existing and additional features and services
Provided exceptional customer service to new and existing customers
Ensured that all customer inquiries were answered in a timely and efficient manner
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