Contact Centre Agent, Admin
Resume:
Miss Gaositwe Moloisane
**-*** ******, ********* · 073-***-****/063-***-****
*****************@*****.*** · linkedin.com/in/gaositwemoloisane-b1827b195 As a young woman, I am passionate about venturing further into the corporate world, where learning never ends. My experience within Banking has broadened over the months and has made me eager to learn more, not just within Banking but other sectors as well. Given a chance to work at your company, I will be hard working and I will be fast learning, ready to be thrown in the deep end. I am very knowledgeable and will absorb everything I learn on a daily basis so that I pass it on to the next person as well.
EXPERIENCE
Contact Centre Agent (Inbound and Outbound), NEDBANK 29 OCTOBER 2018 – 31 JANUARY 2021
• Outbound- providing information to clients on their existing products.
• Generating leads by looking closely at the client’s account activity and speaking with the client to understand their needs.
• Resolve client complaints or escalating if necessary.
• Achieve my daily targets on the set number of calls, records touched and talk time.
• Maintain high call standards when speaking with the client whether inbound or outbound.
• Data capturing, sending emails out to our non-contacted clients.
• Inbound- multi-product banker, skilled in Current Account, Savings Account, Investment, Credit Card, Home Loan, Personal Loan and Digital Banking.
• Dealing with client queries and resolving them.
• Educating clients digitally, helping clients help themselves.
• Following up on cases and providing adequate feedback to clients.
• Understanding the client’s needs and wants and assisting accordingly. EDUCATION
January 2011
National Senior Certificate, WAVERLEY GIRL’S HIGH SCHOOL Subjects: English- Home language
Mathematical Literacy
Afrikaans-First Additional Language
Geography
History
Life Science
Life Orientation
My matric passed with a Bachelor’s Degree.
SKILLS
• Computer Literacy
• Fully bilingual English
• Problem solving
• Written communication
• Time-efficient
• Interpersonal Communication
• Telephone Etiquette
• Oral communication
• Team work
• Intercultural Communication
ACTIVITIES
I enjoy reading, which improves my vocabulary. Most of my colleagues and friends come to me for editing on some of their respective tasks.
My role as a multiproduct banker has enhanced my interpersonal skills, equipping me with the ability to connect with clients and be efficient in my work. The different skills set has broadened my knowledge and made me open minded because now I can take on a service role, admin role or any other role thrown at me.
The pressure within the department has given me the ability to work well under pressure and has also enhanced my multi-tasking skill. Client service comes with vast knowledge and a unique skill set that can be used at various companies for various positions. Client satisfaction always brightens up my day.
References
Terry Magagula- Current Line Manager
Lebogang Mdluli- Former Line Manager
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